Disabilities Management Advisor

Associated Ambulance

. Maintain sole accountability for the organization’s disability-related absences, including WCB, Short-Term Disability (STD), and Long-Term Disability (LTD) claims portfolios, proactively managing claims, costs, timelines, and outcomes from initial notification through resolution.

Posted 10/27/2026full-timeAcheson • CanadaMid-LevelSenior💰 CA$75,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in managing disability-related absences, including WCB, STD, and LTD claims, with a focus on developing effective return-to-work plans and ensuring compliance with relevant legislation. Proven ability to reduce claim duration and costs through proactive claims management and collaboration with operational leaders.

Highest-signal resume keywords

WCB Claims ManagementDisability Management ProceduresReturn-To-Work PlanningAlberta WCB LegislationClaims Cost Reduction

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Portfolio ManagementModified Work ProgramsAccommodation ObligationsFunctional Abilities AnalysisClaims Tracking and ReportingPrivacy Legislation ComplianceCost-Relief ApplicationsIncident Rate AnalysisCase Management Records MaintenanceClaims Duration Analysis

Soft Skills

CommunicationCollaborationProblem-SolvingLeadershipInterpersonal Skills

Certifications & Qualifications

CDMPCRTWCCPHR

Industry Keywords

Disability Insurance ProgramsWorkplace AccommodationsHuman Rights LegislationUnionized EnvironmentSafety-Sensitive Environment

About the role

Key responsibilities & impact

Maintain sole accountability for the organization’s disability-related absences, including WCB, Short-Term Disability (STD), and Long-Term Disability (LTD) claims portfolios, proactively managing claims, costs, timelines, and outcomes from initial notification through resolution.
Work with Health & Safety and operational leaders to facilitate immediate, safe modified work following occupational and non-occupational injuries.
Guide operational leaders regarding modified work, accommodation obligations, and disability management procedures.
Develop and improve disability management procedures, modified work programs, and standardized claims management practices.
Develop and coordinate individualized accommodation and return-to-work plans based on physical demands analysis, functional abilities, and operational requirements.
Coordinate return-to-work planning for employees returning from disability or non-injury-related leaves of absence.
Identify opportunities for early claims intervention, reduced claim duration, and sustainable return-to-work outcomes.
Identify and escalate complex claims, potential undue hardship, and significant employment-related risks to the Director of People & Culture.
Review WCB claims and coordinate reconsiderations, appeals, and cost-relief applications where appropriate.
Maintain proactive WCB claim communications with WCB representatives, employees, operational leaders, and internal stakeholders.
Track and report WCB costs, claim volumes, lost-time days, claim duration, modified work participation, and return-to-work outcomes.
Serve as the primary point of contact for STD/LTD claims while safeguarding confidential medical information and complying with privacy legislation.
Track, analyze, and report on STD/LTD claims, incident rates, claim duration, indirect employer costs, and relevant metrics.
Maintain accurate, confidential case management records and ensure legislative and privacy compliance.

Requirements

What you’ll need

Post-secondary education in disability management, human resources, occupational health, rehabilitation, or a related field.
Minimum three years of direct, hands-on experience managing WCB claims, STD/LTD disability cases, workplace accommodations, and return-to-work programs.
Demonstrated success reducing WCB costs, lost-time claims, and claim duration through proactive claims management and modified work programs.
Extensive working knowledge of Alberta WCB legislation, claims processes, cost relief, reconsiderations, and appeals.
Strong understanding of Alberta human rights legislation, disability insurance programs, and workplace accommodation obligations.
Experience managing disability claims in a unionized or safety-sensitive environment is considered an asset.
CDMP, CRTWC, CPHR, or a related professional designation is considered an asset.