Associated Ambulance

Advisor

• Maintain sole accountability for the organization’s disability-related absences, including WCB, Short-Term Disability (STD), and Long-Term Disability (LTD) claims portfolios, proactively managing claims, costs, timelines, and outcomes from initial notification through resolution.
• Work with Health & Safety and operational leaders to facilitate immediate, safe modified work following occupational and non-occupational injuries.
• Guide operational leaders regarding modified work, accommodation obligations, and disability management procedures.
• Develop and improve disability management procedures, modified work programs, and standardized claims management practices.
• Develop and coordinate individualized accommodation and return-to-work plans based on physical demands analysis, functional abilities, and operational requirements.
• Coordinate return-to-work planning for employees returning from disability or non-injury-related leaves of absence.
• Identify opportunities for early claims intervention, reduced claim duration, and sustainable return-to-work outcomes.
• Identify and escalate complex claims, potential undue hardship, and significant employment-related risks to the Director of People & Culture.
• Review WCB claims and coordinate reconsiderations, appeals, and cost-relief applications where appropriate.
• Maintain proactive WCB claim communications with WCB representatives, employees, operational leaders, and internal stakeholders.
• Track and report WCB costs, claim volumes, lost-time days, claim duration, modified work participation, and return-to-work outcomes.
• Serve as the primary point of contact for STD/LTD claims while safeguarding confidential medical information and complying with privacy legislation.
• Track, analyze, and report on STD/LTD claims, incident rates, claim duration, indirect employer costs, and relevant metrics.
• Maintain accurate, confidential case management records and ensure legislative and privacy compliance.

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Disabilities Management Advisor