Regional Operations Specialist

Associated Packaging, Inc.

. Serve as the primary corporate point of contact and second-level escalation resource for assigned branch leads .

Posted 10/23/2026full-timeGallatin • Tennessee • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order-to-cash and procure-to-pay processes, with a strong focus on training, troubleshooting, and operational efficiency. Proficient in NetSuite and ERP systems, with a commitment to continuous improvement and data integrity.

Highest-signal resume keywords

NetSuite ExperienceOrder Management System ExperienceTraining AdultsTroubleshooting SkillsContinuous Improvement Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order-To-Cash ProcessesProcure-To-Pay ProcessesAnalytical SkillsReconciliation SkillsMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft WordInventory ManagementAccounting Operations

Soft Skills

Clear CommunicationProblem-SolvingCollaborationAdaptabilityAttention To Detail

Tools & Technologies

ERP SystemsNetSuiteWarehouse Management SystemsOffice Software

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

DistributionManufacturingSupply ChainBranch OperationsIndustrial PackagingThird-Party LogisticsSafety Protocols

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary corporate point of contact and second-level escalation resource for assigned branch leads
Troubleshoot and resolve issues across order-to-cash, procure-to-pay, inventory, and fulfillment workflows
Research and correct orders, receipts, invoices, credits, and adjustment errors
Maintain logs of recurring issues and resolutions and communicate systemic issues to leadership
Train branch leads on standard operating procedures, system workflows, and process changes in person, virtually, and on the job
Onboard new branch leads and deliver retraining based on audits, errors, or KPI results
Support rollout of new processes, system enhancements, and corporate initiatives
Ensure branches follow SOPs, pricing and terms policies, and internal controls
Conduct process reviews and spot audits; document findings and communicate corrective actions
Monitor operational KPIs, identify trends and risks, and partner on performance improvement plans
Report branch support activity, recurring issues, and risks to the COO and VP of Branch Operations
Act as a NetSuite and operating-tools power user and protect branch-level data integrity
Route system issues and enhancement needs to IT and Business Processes
Collaborate with Accounting, Purchasing, Inventory Management, Sales, Customer Service, IT, and Corporate Operations
Share best practices across branches and support continuous improvement projects and special initiatives
Serve as a subject matter expert in one or more assigned functional areas
Travel regularly to assigned branch locations and work in warehouse environments

Requirements

What you’ll need

5+ years of experience in distribution, manufacturing, supply chain, or branch/business operations
Hands-on ERP or order management system experience
NetSuite experience strongly preferred
Working knowledge of order-to-cash and procure-to-pay processes and how operations connect with accounting
Proven ability to train adults, write clear procedures, and explain processes in plain language
Strong troubleshooting, analytical, and reconciliation skills
Proficiency in Microsoft Excel, Outlook, Teams, and Word
Ability to travel regularly to assigned branch locations
Preferred experience in industrial packaging or packaging distribution
Background in accounting operations, rebates, third-party logistics (3PL), or inventory management
Continuous improvement training (Lean, Six Sigma, or similar)
Associate’s or bachelor’s degree in business, supply chain, or a related field, or equivalent experience
Ability to work in office-based settings, warehouse environments, and follow safety protocols and personal protective equipment requirements

Benefits

Comp & perks

PTO
Employee Assistance Programs
401k matching
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Energetic and people-first company culture