Manager, CES Operations

Association of American Medical Colleges (AAMC)

. Lead operational execution of Career Exploration Services programs .

Posted 9/21/2026full-timeRemote • United StatesSeniorLead💰 $115,855 - $136,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operational execution of programs, managing cross-functional initiatives, and developing strategic operational plans. Proficient in stakeholder management, process improvement, and performance monitoring to ensure successful program delivery and customer engagement.

Highest-signal resume keywords

Operational Program LeadershipCross-Functional CoordinationStakeholder ManagementProcess ImprovementProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational PlanningProject ManagementPerformance MonitoringProcess DevelopmentRisk ManagementData AnalysisCustomer EngagementDocumentation StandardsTraining DevelopmentResource Allocation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsProblem-SolvingMentoring

Tools & Technologies

Project Management ToolsCustomer Support Practices

Industry Keywords

Higher EducationService DeliveryBusiness OperationsContinuous ImprovementStakeholder Engagement

About the role

Key responsibilities & impact

Lead operational execution of Career Exploration Services programs
Oversee business operations staff and coordinate cross-functional initiatives
Ensure successful delivery of annual program cycles, operational priorities, and customer-facing activities
Translate strategic priorities into operational plans, resource assignments, performance expectations, and measurable outcomes
Establish operational priorities, monitor performance, resolve escalated issues, and drive continuous improvement
Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements
Monitor execution progress, identify risks and dependencies, and implement mitigation strategies
Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities
Maintain operational policies, procedures, training materials, and documentation
Serve as the operational escalation point for complex customer, stakeholder, and business issues
Maintain relationships with internal and external partners and oversee advisory and affinity group engagement
Represent CES programs in meetings, webinars, conferences, and stakeholder forums
Oversee outreach plans, communications, training programs, and user support resources
Support customer education and engagement strategies, knowledge sharing, documentation standards, and business continuity
Establish operational metrics, monitor performance indicators, and review operational data and customer feedback
Lead process improvement initiatives and support forecasting, capacity planning, and business continuity efforts
Establish performance expectations and development goals; provide coaching, feedback, mentoring, and performance management support
Allocate workload and resources and foster accountability, collaboration, customer focus, and continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Higher Education, Business Administration, Project Management or a related field, or equivalent professional experience
8-10 years of related work experience
3-5 years of supervisory experience
Experience leading operational programs, business processes, customer engagement activities, or service delivery functions
Experience managing projects involving multiple stakeholders, timelines, and deliverables
Experience leading teams in a matrixed environment and coordinating cross-functional work
Experience developing operational processes, documentation, training, or customer support practices
Strong written, verbal, organizational, and stakeholder management skills
Ability to analyze information, solve problems, and implement process improvements
Preferred: experience in higher education or residency training; familiarity with project management tools
Preferred: experience supporting technology-enabled products
Preferred: experience working with clients, outreach, communications or product teams
Remote work eligibility in the contiguous US

Benefits

Comp & perks

Medical, dental, and vision coverage
Wellness programs
Fitness reimbursement
Paid time off
Holidays
Personal days
Sick leave
Paid parental leave
Short- and long-term disability benefits
403(b) retirement plan with generous employer contributions
Financial planning resources
Backup care for children, elders, and pets
Resources for families with specialized needs
Tuition reimbursement
Professional learning and development opportunities
Primarily remote roles with the ability to work across the U.S.