Association of American Medical Colleges (AAMC)

Operations

• Lead operational execution of Career Exploration Services programs
• Oversee business operations staff and coordinate cross-functional initiatives
• Ensure successful delivery of annual program cycles, operational priorities, and customer-facing activities
• Translate strategic priorities into operational plans, resource assignments, performance expectations, and measurable outcomes
• Establish operational priorities, monitor performance, resolve escalated issues, and drive continuous improvement
• Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements
• Monitor execution progress, identify risks and dependencies, and implement mitigation strategies
• Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities
• Maintain operational policies, procedures, training materials, and documentation
• Serve as the operational escalation point for complex customer, stakeholder, and business issues
• Maintain relationships with internal and external partners and oversee advisory and affinity group engagement
• Represent CES programs in meetings, webinars, conferences, and stakeholder forums
• Oversee outreach plans, communications, training programs, and user support resources
• Support customer education and engagement strategies, knowledge sharing, documentation standards, and business continuity
• Establish operational metrics, monitor performance indicators, and review operational data and customer feedback
• Lead process improvement initiatives and support forecasting, capacity planning, and business continuity efforts
• Establish performance expectations and development goals; provide coaching, feedback, mentoring, and performance management support
• Allocate workload and resources and foster accountability, collaboration, customer focus, and continuous improvement

Manager, CES Operations