Director of Agent Product Management – Enterprise & Strategic Accounts

Assort Health

. Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts .

Posted 10/6/2026full-timeSan Francisco • California • United StatesLead💰 $300,000 - $330,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and scaling teams for Enterprise and Strategic accounts, with a focus on complex deployments and digital transformations. Proven ability to collaborate with senior stakeholders and drive performance metrics while navigating ambiguity and systemic risks.

Highest-signal resume keywords

Team LeadershipEnterprise Account ManagementComplex Deployment ManagementAI Solution ImplementationSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementCapacity ModelingDigital TransformationP&L ResponsibilityAccount PlanningPerformance MetricsAI GovernanceClinical SafetySoftware ImplementationHealthcare Experience

Soft Skills

Executive PresencePeople LeadershipStrategic InsightComfort with AmbiguityNegotiation

Tools & Technologies

GenesysNICEFive9CiscoRingCentralTwilioEpicEHR Systems

Industry Keywords

ConsultingInvestment BankingTechHealthcareContact CenterDigital Front DoorAI

Tech Stack

Tools & technologies

AssemblyVoIP

About the role

Key responsibilities & impact

Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts
Own the hiring bar, team structure, and career development as the function grows
Serve as executive owner for the largest accounts, working directly with customer VP and C-suite stakeholders
Own account rollout plans, including sequencing, capacity, dependencies, and delivery tradeoffs
Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity
Identify systemic risk before it becomes an escalation
Lead the most complex deployments and escalations
Partner with Sales and Customer Success on handoffs, expansion, and renewal risk
Build the Enterprise playbook covering scoping, account planning, executive reporting, and expansion across use cases
Bring strategic customer insights to Product and Engineering

Requirements

What you’ll need

8 to 10 years across consulting, investment banking, or tech, ideally at MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta
Experience at a fast-growing tech company or startup
Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility
Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management
Executive presence with senior customer and cross-functional stakeholders
Proven people leadership, including hiring, developing, and managing teams
Systems thinking and capacity modeling
Willingness to push back on customers, Sales, and leadership when commitments are unrealistic
Experience building or implementing AI solutions, or using AI to build agents and systems
Comfort with ambiguity
STEM degree or advanced degree (nice to have)
Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door (nice to have)
Experience implementing software inside Epic or other EHRs (nice to have)
Familiarity with contact center and VOIP platforms, including Genesys, NICE, Five9, Cisco, RingCentral, and Twilio (nice to have)
Experience with AI governance, clinical safety, and responsible-AI review (nice to have)

Benefits

Comp & perks

Employee stock options
Annual budget for professional development
Training opportunities
Office setup stipend
Medical, dental, and vision insurance
Flexible PTO
Lunch, dinner, and snacks
Fitness stipend
Commuter benefits
401(k)