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Principal Agent Strategist
Assort Health. Own Assort Health’s largest and most complex accounts across the full customer journey .
About the role
Key responsibilities & impact- Own Assort Health’s largest and most complex accounts across the full customer journey
- Define outcomes, success measures, risks, growth opportunities, and ROI delivery plans
- Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth
- Coordinate governance, decisions, timelines, and workstreams across Assort and customers
- Protect retention, lead renewals, and identify expansion opportunities
- Bring customer insights into product, implementation, and business decisions
- Mentor other Agent Strategists
- Improve playbooks used across the Agent Strategy function
- Shape Assort Health’s product and define how the function scales
Requirements
What you’ll need- 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy
- Experience owning large, high-value accounts across adoption, retention, renewal, and expansion
- Strong executive communication and commercial judgment
- Ability to navigate complex organizations
- Experience leading programs across multiple teams, workstreams, and senior stakeholders
- Strong product aptitude and analytical thinking
- Ability to learn technical concepts quickly
- Ability to influence without authority
- Ability to mentor others and improve team operations
- Sound judgment and clear prioritization
- Comfort making decisions with limited information
- Up to 25% travel for executive meetings, presentations, and customer work
- Experience in healthcare, health tech, or another highly regulated industry is a plus
- Experience helping enterprise customers adopt AI, automation, or other technical products is a plus
- Experience building customer programs, processes, or playbooks from the ground up is a plus
- Experience at an early-stage startup or rapidly growing SaaS company is a plus
- Ability to work in the office 4 days a week
Benefits
Comp & perks- Employee stock options
- Annual budget for professional development
- Training opportunities
- Office setup stipend
- Medical, dental, and vision insurance
- Flexible PTO
- Lunch, dinner, and snacks
- Fitness stipend
- Commuter benefits covering eligible transportation costs
- 401(k)