Senior Agent Strategist

. Guide complex accounts from launch through adoption, renewal, and expansion .

Posted 9/25/2026full-timeUnited StatesSenior💰 $155,000 - $190,000 per yearWebsite

Key responsibilities & impact

Guide complex accounts from launch through adoption, renewal, and expansion
Define customer goals, success measures, risks, opportunities, and ROI plans
Help executives and operating teams identify where AI can improve performance and patient access
Coordinate stakeholders, decisions, timelines, and workstreams across Assort Health and customers
Address risks early, reinforce Assort’s value, and identify expansion opportunities
Build product expertise and bring customer insights to Sales, Implementation, Product, and Engineering
Improve playbooks and processes for scaling Agent Strategy
Partner with executive and operating leaders
Own a portfolio of complex customer relationships
Guide customers from launch through renewal and expansion

What you’ll need

5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related role
Experience owning adoption, retention, renewals, and expansion for complex customer accounts
Strong executive communication and ability to build trust across senior leaders and working teams
Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners
Strong product aptitude and analytical thinking
Ability to learn technical concepts quickly
Sound judgment and clear prioritization
Comfort working independently in a fast-moving environment
Experience working with healthcare providers, healthcare technology, or patient access workflows (nice to have)
Experience helping customers adopt AI, automation, or other technical products (nice to have)
Familiarity with Epic, athenahealth, or eClinicalWorks (nice to have)
Experience at an early-stage startup or rapidly growing SaaS company (nice to have)
Ability to work in the office 4 days a week
Travel up to 25%

Comp & perks