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Director, Direct-to-Consumer Sales
AssuranceAmerica. Lead the contact center strategy with a primary focus on driving sales to individual consumers across auto, renters, and commercial insurance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading contact center operations with a focus on sales-driven strategies, compliance, and performance optimization. Proficient in leveraging data analytics, CRM systems, and technology to enhance customer engagement and drive revenue growth.
Highest-signal resume keywords
Leadership Experience in Contact Center OperationsP&C Insurance KnowledgeSalesforce Software ExperienceBilingual (English-Spanish)Financial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Direct-to-Consumer Insurance SalesSales Target EstablishmentPerformance Dashboard DevelopmentConversion Funnel OptimizationRegulatory ComplianceCustomer Engagement SystemsOmni-Channel Platform ImplementationForecastingBudgetingP&L Oversight
Soft Skills
CoachingCollaborationInclusive LeadershipAccountabilityGrowth Orientation
Tools & Technologies
CRM PlatformsDigital Sales ToolsContact Center TechnologiesQuote/Bind ToolsData Analytics
Certifications & Qualifications
P&C LicenseBachelor's DegreeInsurance Designation/Certification
Industry Keywords
Insurance SolutionsSales-Driven CultureInbound SalesOutbound CampaignsMulti-Site Team Leadership
About the role
Key responsibilities & impact- Lead the contact center strategy with a primary focus on driving sales to individual consumers across auto, renters, and commercial insurance
- Build and scale a sales-driven culture focused on personalized, consultative, and compliant insurance solutions
- Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth
- Interact in-person with Call Center associates in McAllen, Texas
- Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams
- Align operations with regulatory requirements, licensing standards, and compliance expectations
- Champion data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes
- Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools
- Drive continuous improvement and technology adoption for self-service, personalization, and first-call resolution
- Recruit, develop, and lead sales professionals, licensed agents, supervisors, and operational leaders
- Cultivate an inclusive, accountable, growth-oriented, and collaborative culture
- Foster leadership pipelines through succession planning, coaching, and structured career pathing
Requirements
What you’ll need- 8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services
- Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations
- Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth
- Experience leading multi-site and/or remote teams in a regulated industry
- Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies
- Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management
- Strong financial acumen, including forecasting, budgeting, and P&L oversight
- P&C license in resident state or ability to get licensed within 90 days
- Bachelor's Degree or relevant insurance designation and/or certification
- Salesforce Software Experience
- Bilingual (English-Spanish) preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AssuranceAmerica Website LinkedIn All Job Openings 201 - 500 employees Founded 1999 💼 Consulting 🏥 Healthcare 🛡️ Insurance Consulting
- Healthcare
- Insurance AssuranceAmerica is an insurance company dedicated to providing affordable insurance policies while giving back to the community. With a commitment to social responsibility, they donate 5% of their profits to support those in need. The company offers a variety of payment options and features a user-friendly mobile app for customer convenience, enabling clients to manage policies easily and connect with agents across the United States. Director, Direct-to-Consumer Sales Job not on LinkedIn 🔥 58 minutes ago 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🔴 Lead 🤑 Sales 🦅 H1B Visa Sponsor 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead the contact center strategy with a primary focus on driving sales to individual consumers across auto, renters, and commercial insurance
- Build and scale a sales-driven culture focused on personalized, consultative, and compliant insurance solutions
- Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth
- Interact in-person with Call Center associates in McAllen, Texas
- Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams
- Align operations with regulatory requirements, licensing standards, and compliance expectations
- Champion data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes
- Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools
- Drive continuous improvement and technology adoption for self-service, personalization, and first-call resolution
- Recruit, develop, and lead sales professionals, licensed agents, supervisors, and operational leaders
- Cultivate an inclusive, accountable, growth-oriented, and collaborative culture
- Foster leadership pipelines through succession planning, coaching, and structured career pathing 🎯 Requirements
- 8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services
- Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations
- Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth
- Experience leading multi-site and/or remote teams in a regulated industry
- Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies
- Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management
- Strong financial acumen, including forecasting, budgeting, and P&L oversight
- P&C license in resident state or ability to get licensed within 90 days
- Bachelor's Degree or relevant insurance designation and/or certification
- Salesforce Software Experience
- Bilingual (English-Spanish) preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director of Sales, Enterprise Implementations 🕒 4 days ago Fulfillment IQ 51 - 200 📦 Logistics 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings Enterprise sales director growing Fulfillment IQ’s warehouse technology implementation practice across WMS platforms. Developing complex sales, executive relationships, partnerships, and account expansion. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🔴 Lead 🤑 Sales 🦅 H1B Visa Sponsor Sales Director 🕒 August 25 Elevance Health 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance 🤝 B2B Website LinkedIn All Job Openings CarelonRx Sales Director growing commercial pharmacy benefits sales across five-state markets. Leading complex-account selling, pricing, RFPs, broker outreach, and implementation transitions for Elevance Health. 🏢🏡 Atlanta – Hybrid 💵 $143.6k - $258.5k / year ⏰ Full Time 🔴 Lead 🤑 Sales 🦅 H1B Visa Sponsor VP, Sales – Warehouse Automation, Material Handling 🕒 August 4 Exotec 501 - 1000 📦 Logistics 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings VP of Sales leading strategic enterprise opportunities for Exotec, which designs warehouse automation solutions. Building executive client relationships and driving complex North American automation deals from engagement through signature. 🏢🏡 Atlanta – Hybrid 💰 Series D on 2022-01 ⏰ Full Time 🔴 Lead 🤑 Sales 🦅 H1B Visa Sponsor Sales Director 🕒 December 9, 2025 Reply 10,000+ employees 🛡️ Insurance 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Outbound Sales Director driving business growth by acquiring clients for Adobe solutions. Building high-performing digital experience platforms as part of the Comwrap Reply network. 🏢🏡 Atlanta – Hybrid ⏰ Full Time 🔴 Lead 🤑 Sales 🦅 H1B Visa Sponsor View More Sales Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs