AssuranceAmerica

Trainer

• Travel within the assigned region to connect with independent agencies, territory managers, and property managers
• Drive sales growth by identifying new business opportunities and maximizing existing accounts
• Educate and support key agency partners on insurance products and value proposition
• Manage channel relationships belonging to the product line in the region
• Attend relevant trade shows for the product line
• Work with internal teams to develop strategies for expanding market presence
• Stay up to date on industry trends and competitor activity
• Represent AssuranceAmerica at industry events, conferences, and networking opportunities within the region

Regional Trainer

Representative

• Handle inbound calls regarding automobile insurance claims
• Provide customer service by entering new claims into the system
• Assign new claims to the appropriate adjuster
• Assist customers with existing claims
• Complete administrative and clerical duties
• Answer incoming telephone calls and maintain key metrics, including an abandon rate of 80% and maximum auxiliary time of 30 minutes per day
• Send relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder
• Provide acceptable phone coverage
• Develop additional skills and demonstrate a desire to advance within the claims department
• Perform additional duties as assigned by the supervisor

Intake Representative I

• Handle inbound calls regarding automobile insurance claims
• Provide customer service by entering new claims into the system
• Assign new claims to the appropriate adjuster
• Assist customers with existing claims
• Complete administrative and clerical duties
• Answer incoming telephone calls and maintain key metrics
• Send relevant correspondence internally to adjusters and externally to policyholders when necessary
• Provide acceptable phone coverage
• Develop additional skills and demonstrate a desire to advance within the claims department
• Perform additional duties as assigned by the supervisor

Analytics Engineer

• Design and support scalable claims data pipelines, integrations, and reporting infrastructure
• Develop automation solutions to improve claims workflows, operational efficiency, and reporting accuracy
• Build and maintain claims-focused data models, ETL/ELT processes, and analytical data structures
• Support modernization of claims analytics platforms, cloud-based environments, and BI architecture
• Partner with Claims, IT, Finance, SIU, and Data teams to improve data accessibility, governance, and integration
• Develop and support analytics solutions for claims segmentation, triage, assignment logic, and workflow optimization
• Establish data validation, governance, and audit-readiness controls to ensure data integrity
• Support implementation of AI-enabled solutions, predictive analytics, and operational scoring initiatives
• Identify opportunities to reduce manual processes through scripting, APIs, orchestration, and automation frameworks
• Support analytics platform administration, system integrations, and reporting infrastructure enhancements
• Participate in testing, validation, and deployment of analytics-related system and automation enhancements
• Maintain technical documentation for data flows, transformation logic, integrations, and reporting frameworks

Claims AI & Analytics Engineer

Sales

• Lead the contact center strategy with a primary focus on driving sales to individual consumers across auto, renters, and commercial insurance
• Build and scale a sales-driven culture focused on personalized, consultative, and compliant insurance solutions
• Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth
• Interact in-person with Call Center associates in McAllen, Texas
• Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams
• Align operations with regulatory requirements, licensing standards, and compliance expectations
• Champion data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes
• Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools
• Drive continuous improvement and technology adoption for self-service, personalization, and first-call resolution
• Recruit, develop, and lead sales professionals, licensed agents, supervisors, and operational leaders
• Cultivate an inclusive, accountable, growth-oriented, and collaborative culture
• Foster leadership pipelines through succession planning, coaching, and structured career pathing

Director, Direct-to-Consumer Sales

Appraiser

• Conduct appraisals from photos and assess/negotiate additional repairs with body shops to ensure fair costs
• Develop and maintain relationships with body shops
• Document estimate summaries in the claims reporting system
• Redline and adjust estimates accordingly
• Ensure prompt and timely estimate resolution according to company goals and guidelines
• Evaluate totaled vehicles per company guidelines
• Handle special projects as needed
• Adhere to compliance training to meet state and federal laws
• Keep up with new repair techniques, tools, and industry innovations

Material Damage Appraiser

Account Manager

• Travel within the designated territory to meet with independent agencies and foster relationships
• Drive sales and revenue growth by identifying new business opportunities and maximizing existing accounts
• Provide training and support to agency partners on products, services, and value proposition
• Collaborate with internal teams to develop and implement strategic initiatives for territory growth
• Monitor industry trends, market developments, and competitor activities
• Represent AssuranceAmerica at industry events, conferences, and networking opportunities
• Build relationships with independent agencies and expand the company’s presence and market share

Territory Manager

• Travel within the designated territory to meet with independent agencies and foster strong relationships
• Drive sales and revenue growth by identifying new business opportunities and maximizing existing accounts
• Provide training and support to agency partners regarding products, services, and value proposition
• Collaborate with internal teams to develop and implement strategic initiatives for territory growth
• Monitor industry trends, market developments, and competitor activities to inform strategy
• Represent AssuranceAmerica at industry events, conferences, and networking opportunities
• Travel extensively within the assigned Wisconsin territory