Intake Representative I

AssuranceAmerica

. Handle inbound calls regarding automobile insurance claims .

Posted 10/8/2026full-timeMcAllen • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on handling automobile insurance claims, effective communication, and attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsTime Management SkillsAttention to DetailPC Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsMotivationTeam OrientationMultitaskingPrioritization

Industry Keywords

Automobile Insurance ClaimsClaims ProcessingAdministrative DutiesInbound CallsFast-Paced Environment

About the role

Key responsibilities & impact

Handle inbound calls regarding automobile insurance claims
Provide customer service by entering new claims into the system
Assign new claims to the appropriate adjuster
Assist customers with existing claims
Complete administrative and clerical duties
Answer incoming telephone calls and maintain key metrics, including an abandon rate of 80% and maximum auxiliary time of 30 minutes per day
Send relevant correspondence internally to the appropriate adjuster and, when necessary, externally to the policyholder
Continuously ask questions to develop additional skills and demonstrate a desire to advance within the claims department
Perform additional duties as assigned by the supervisor

Requirements

What you’ll need

At least 6 months of experience in a customer service/customer support environment
Excellent PC skills
Excellent verbal communication skills
Excellent time management skills and ability to multitask and prioritize
Ability to work in a fast-paced automated production environment
Attention to detail and ability to multitask
Excellent communication/interpersonal and customer service skills
High degree of motivation and team orientation
Ability to provide acceptable phone coverage

Benefits

Comp & perks

Opportunity to learn and grow
Work environment designed to meet associate needs
Small-company, entrepreneurial-style work environment