Intake Representative I

AssuranceAmerica

. Handle inbound calls regarding automobile insurance claims .

Posted 9/22/2026full-timeMcAllen • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on handling automobile insurance claims, effective communication, and administrative efficiency. Proficient in multitasking and prioritizing tasks in a fast-paced environment while maintaining attention to detail.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingVerbal Communication SkillsTime Management SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC SkillsClaims EntryAdministrative DutiesData EntryCall Handling

Soft Skills

Interpersonal SkillsMotivationTeam OrientationMultitaskingPrioritization

Industry Keywords

Automobile InsuranceCall CenterCustomer SupportFast-Paced EnvironmentClaims Department

About the role

Key responsibilities & impact

Handle inbound calls regarding automobile insurance claims
Provide customer service by entering new claims into the system
Assign new claims to the appropriate adjuster
Assist customers with existing claims
Complete administrative and clerical duties
Answer incoming telephone calls and maintain key metrics, including an abandon rate of 80% and maximum auxiliary time of 30 minutes per day
Send relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder
Provide acceptable phone coverage
Develop additional skills and demonstrate a desire to advance within the claims department
Perform additional duties as assigned by the supervisor

Requirements

What you’ll need

At least 6 months of experience in a customer service/customer support environment
Excellent PC skills
Excellent verbal communication skills
Excellent time management skills
Ability to multitask and prioritize
Ability to work in a fast-paced automated production environment
Attention to detail
Excellent communication, interpersonal, and customer service skills
High degree of motivation and team orientation
Preferred: Undergraduate degree
Preferred: Experience in claims or a call center

Benefits

Comp & perks

Opportunity to learn and grow
Work environment intended to meet associate needs
Opportunity to join a dynamic company with an entrepreneurial style