Associate Customer Care Representative

Assurant

. Provide frontline direct contact with customers through inbound telephone calls .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to resolve inquiries and complaints effectively while maintaining professionalism and compliance. Proficient in using Microsoft Office Suite and CRM tools to manage customer interactions and documentation.

Highest-signal resume keywords

Customer Service PrinciplesMicrosoft Office SuiteActive Listening SkillsCRM ToolsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceBasic Troubleshooting SkillsDocumentation SkillsProduct KnowledgeKPI Management

Soft Skills

Effective CommunicationProblem-SolvingTime Management

Tools & Technologies

Microsoft OutlookMy WorkspaceJabberScreen Scrape

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InteractionService ResolutionQuality Performance BenchmarksSchedule Adherence

About the role

Key responsibilities & impact

Provide frontline direct contact with customers through inbound telephone calls
Respond promptly to customer inquiries via phone
Resolve product or service problems by clarifying complaints, determining causes, and offering appropriate solutions
Handle complex and/or escalated calls requiring broader product knowledge under a high level of supervision
Ensure accuracy, professionalism, and compliance in customer interactions
Maintain availability, productive time, schedule adherence, and minimized idle time
Meet or exceed quality, productivity, occupancy, and output performance benchmarks
Follow up with customers to ensure resolution and satisfaction
Maintain records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with internal departments
Stay current on product knowledge and company policies

Requirements

What you’ll need

0-1 years of customer service work experience
Experience working with multiple applications in Microsoft Office Suite (Outlook, Word)
High School diploma or equivalent
Must be available to work as late as 12 am EST
Knowledge of customer service principles and processes
Ability to navigate computer systems and applications, including Outlook and document tools
Proper use of systems, equipment, and work tools, including My Workspace, screen scrape, pausing payment, and Jabber
English language skills; Spanish may be needed for some customer support, with translator line available for other languages
Active listening skills
Ability to write clear emails and communicate through written, verbal, and chat channels
Comfortable using Microsoft Office tools, basic keyboarding, multiple applications, and multiple monitors
Ability to learn and use CRM tools
Basic troubleshooting and equipment setup skills
Ability to create accurate documentation
Ability to multitask while listening, typing, and speaking with customers
Ability to meet KPIs and manage time efficiently