Assurant

Sales

• Cultivate and develop customer relationships to identify and present sales opportunities
• Work with customers and clients through inbound calls to create a positive call experience
• Apply sales tools and techniques to identify cross-sale opportunities and sell extended service contracts
• Listen to customer needs and concerns and provide successful solutions
• Resolve customer questions and provide resolutions to existing customer contracts
• Conduct file maintenance
• Navigate multiple programs/software for information gathering, troubleshooting, and transaction processing
• Meet and exceed department metrics and business goals
• Adhere to company policies and procedures
• Support Assurant’s extended warranty contract business for major appliances and consumer electronics

Sales Specialist

Claims Specialist

• Review property damage claim information from the Outside Adjuster
• Complete claim investigations
• Resolve renters property damage claims
• Maintain ongoing communication with insureds and others associated with claim activity
• Provide status updates to insureds and claim-related parties
• Use policies and systems to protect customers while maintaining compliance and accuracy
• Use virtual inspections, digital payments, and texting capabilities
• Negotiate fair settlements
• Work in a paperless environment

Claims Adjuster – Renters

Growth Marketing

• Own and coordinate intake for new and changing customer communications, translating stakeholder needs into clear briefs, timelines and executable plans
• Map and manage communications across the customer lifecycle, including acquisition, onboarding, transactional, engagement, cross-sell/up-sell, retention and other key touchpoints
• Recommend channels, timing and approaches that improve customer experience and business outcomes
• Coordinate content, creative, digital/email deployment, technology, analytics, operations, sales/client partners and Legal/Compliance from concept through approval and launch
• Build and maintain communication inventories, journey maps, ownership documentation, approval workflows, calendars and governance processes
• Monitor campaign and communication performance, interpret engagement and customer data, and present findings, recommendations and next steps
• Identify communication gaps, redundancies and pain points and recommend optimization, personalization, testing and improved digital experiences
• Support consumer websites and portals, including e-commerce, by identifying conversion, content, customer experience, SEO and AI-search visibility opportunities
• Explore marketing technology, automation and AI applications to improve communications, analytics, personalization, content development and efficiency
• Manage projects end to end in an evolving environment and create structure where processes are still being established

Senior Growth Marketing Manager

Copywriter

• Write and edit marketing content for web, email, social media, sales enablement, events, and product marketing initiatives
• Provide creative direction to design and video partners
• Ensure visual and written content support campaign strategy
• Apply SEO best practices to content planning and execution
• Use SEO tools to inform content structure, keywords, and optimization
• Partner with marketing, design, digital, enterprise, and line of business teams as a strategic content voice
• Review and proofread content for accuracy, AP Style compliance, grammar, brand consistency, and legal/compliance guidelines

Senior Marketing Copywriter

Document Specialist

• Operate computerized scanning equipment to image claim documents, emails, and faxes
• Research, index, and route documents and digital photos to proper queues
• File and maintain electronic and physical documents
• Handle archival retention and destruction following Records Retention guidelines
• Manage urgent mailbox requests, client inquiries, and check refund requests
• Research lockbox transactions and document reasons for returned checks
• Reconcile cleared checks and monthly reports
• Open, sort, prepare, and batch incoming mail by product and priority
• Prepare outgoing correspondence and mass mailings
• Deliver and distribute letters, parcels, and packages across departments
• Record data in mail control logs
• Assist with special projects and business needs as assigned
• Provide backup support for manual processes

Document Processing Specialist

Support Engineer

• Gestionar y resolver incidentes y requerimientos de soporte Nivel 1 y Nivel 2
• Brindar soporte sobre Microsoft 365, Entra ID (Azure AD), Intune y Citrix
• Diagnosticar y solucionar problemas de hardware, software y conectividad
• Ejecutar procesos de onboarding y offboarding técnico de usuarios
• Configurar, actualizar y dar soporte a dispositivos corporativos
• Gestionar tickets mediante herramientas ITSM asegurando el cumplimiento de SLA
• Mantener actualizado el inventario de activos IT
• Documentar procedimientos, incidentes y soluciones
• Colaborar con equipos de Infraestructura, Redes y Seguridad
• Participar en proyectos de actualización y renovación tecnológica

Technical Support Associate

Operations

• Lead, coach, and develop a team of 6–10 Process Assurance Analysts, Senior Analysts, and Supervisors
• Attract, hire, and develop future leaders within the Process Assurance function
• Set expectations and provide feedback, coaching, and career development support
• Lead the team through ambiguity, shifting priorities, and organizational change
• Coordinate development, documentation, and implementation of business control activities
• Analyze process effectiveness and recommend improvements
• Evaluate control deficiencies and monitor risk mitigation action plans
• Identify, document, and test controls within business processes
• Monitor and test compliance with financial and non-financial internal control standards
• Facilitate internal, external, and regulatory audits
• Ensure compliance with SSAE 18, SOC1, SOC2, SOX, and other regulatory audit requirements
• Coordinate audit resources and deliverables using prescribed tools
• Build relationships with business leaders and cross-functional partners
• Monitor industry, regulatory, and business changes affecting the control environment
• Champion automation and AI opportunities in audit coordination, control testing, and reporting workflows
• Improve department processes, systems, and methodologies in partnership with the Director

Manager, Process Assurance

Analyst

• Conduct compensation analyses and develop recommendations to support talent and business decisions
• Perform job evaluations, market pricing, and benchmarking activities
• Support annual compensation programs, including salary planning processes and related reporting
• Partner with HR and business stakeholders to provide compensation guidance and consultation
• Prepare analyses, presentations, and reports for leadership and executive audiences
• Contribute to compensation transformation initiatives and process improvement efforts
• Support pay equity and pay transparency programs through analysis and project participation
• Align primarily with Argentina business hours
• Attend occasional early morning or evening meetings during compensation cycles and annual processes

Senior Compensation Analyst

Data Analyst

• Execute and optimize reinsurance operations with a strong focus on accuracy, controls, and efficiency
• Lead core reinsurance settlement activities including client reporting and reconciliations
• Oversee and ensure data integrity across reinsurance systems and financial reporting outputs
• Ensure compliance with contractual terms, internal controls, and company policies
• Evaluate risks, discrepancies, and operational issues and recommend solutions
• Leverage data and business intelligence tools to review trend/variance analyses and operational performance KPIs
• Utilize AI-enabled tools to review analyses of large volumes of data and data modeling
• Improve efficiency in reconciliations, reporting, and documentation
• Lead root-cause analysis and issue resolution
• Evaluate UAT for client integrations
• Review and approve process documentation for operational consistency
• Lead implementation of automation and “tools of the future” within reinsurance workflows
• Ensure outputs from systems, tools, and models are accurate, reliable, and well-controlled
• Evaluate inefficiencies, manual processes, and control gaps within reinsurance operations
• Drive process redesign, standardization, and documentation efforts
• Lead or support initiatives focused on system integrations, automation, cycle time reduction, and scalability
• Foster a culture of continuous improvement, leveraging data to prioritize and measure impact
• Partner cross-functionally with Finance, Technology, and Operations to drive transformation efforts
• Operate as an individual contributor

Lead Reinsurance Data Analyst

Business Analyst

• Analyze customer and employee experience data to identify trends, friction points, root causes, and improvement opportunities
• Monitor Voice of Customer surveys and listening posts for performance, anomalies, response rates, and data quality
• Support testing and new survey launches
• Build and maintain dashboards and reporting using SQL, Power BI, AI-assisted analytics, and other tools
• Combine customer service, claims, digital, complaints, contact centre, and operational data to uncover cross-channel patterns
• Use AI, text/data mining, statistical analysis, and sample audits to accelerate analysis and develop hypotheses
• Prepare stakeholder readouts, research findings, business cases, and recommendations supporting experience improvements
• Collaborate with cross-functional partners and vendors
• Participate in agile delivery of Experience initiatives

Customer Insights Analyst

Data Engineer

• Design and maintain ETL/ELT data pipelines transforming high-volume event and interaction data into analytics-ready datasets
• Build and optimize SQL-based data models, including star schemas and semantic layers for reporting
• Develop and maintain standardized KPIs and metrics for operational dashboards
• Support Power BI datasets and reports, ensuring consistency between data models and visualizations
• Investigate production data issues and partner with engineering teams during releases and incidents
• Define metric definitions, documentation, and data quality checks to support data governance
• Build supporting services and tooling using Go or similar backend languages
• Collaborate with product, engineering, and analytics partners to deliver trusted datasets, scalable pipelines, and well-defined metrics

Senior Data Engineer, Data Engineering, Contact Center Analytics, SQL, ETL/ELT, Power BI, AWS, API Integrations, Team Leadership

• Determine covered failures by reviewing vehicle service agreements, interpreting policy coverage, and researching facts across automobiles, recreational vehicles, and power sports
• Determine the need for inspections
• Provide claim adjudication and problem resolution in the VPS Contact Center
• Respond to and resolve client and customer issues through inbound and outbound calls, email, fax, and chat
• Ensure customer and client requests receive timely responses and meaningful solutions
• Gain and maintain in-depth knowledge of VPS products, clients, systems, and applications
• Ensure compliance with ISO, SOX, PCI, applicable audits, and contractual obligations
• Adjust and document claims according to departmental standards, applicable laws, policy provisions, and Department of Insurance regulations
• Process claims accurately by reviewing contracts and web-based applications, resolving complex issues, and escalating matters when necessary
• Adjudicate claims by working with repair facilities, inspection and parts vendors, and other resources
• Document claim denial or authorization reasons and quote policy language to the appropriate parties
• Participate in training programs, quality assessments, and personal performance management planning

Associate Auto Claims Adjuster

Call Center Representative

• Plan, organize, lead, control and coordinate day-to-day activities of contact center associates providing hazard outsourcing services
• Develop short- and long-term goals and plans for the work group
• Monitor performance controls, financial risk, productivity, quality standards and service levels
• Communicate departmental performance
• Ensure associates have appropriate tools, supplies and facilities
• Enforce corporate, operational and departmental policies and values
• Coach and direct associates to promote continued performance improvement
• Investigate and resolve complaints, identify root causes, and implement preventive controls
• Promote team development and cohesive participation to achieve operational objectives
• Maintain individual and group performance reports, including attendance, work hours, productivity and staffing models
• Resolve personnel issues in accordance with HR policies
• Recruit candidates and align staff resources and skills with departmental functions
• Provide incentives and rewards and solicit feedback for continuous improvement
• Participate in client meetings and provide required information within agreed timelines
• Negotiate and resolve issues affecting assigned and other departments
• Support operations management and participate in operational problem analysis and process improvements
• Keep Account Executives updated on changes involving assigned clients

Contact Center Manager

AI Engineer

• Build, test, and ship features for production AI systems, including RAG pipelines, agentic workflows, and model orchestration components
• Write and maintain evaluation cases and test suites to catch regressions in AI system quality
• Implement and iterate on prompts, tool/function definitions, and guardrails using evaluation results
• Contribute to services, APIs, and data pipelines supporting AI features, including instrumentation, logging, and dashboards
• Investigate production issues such as latency spikes, cost anomalies, quality regressions, and failed tool calls
• Participate in code reviews, design discussions, and post-incident analyses
• Work with Product, Design, and Data Science teams to turn requirements into working software and flag tradeoffs early
• Keep documentation and runbooks current
• Work alongside senior engineers while developing deeper technical ownership

Software Engineer, AI Focused

Vice President

• Lead the strategic and operational direction of a defined geographic automotive business
• Achieve and exceed revenue targets, grow market share, manage budgets, and ensure exceptional client satisfaction
• Oversee regional sales team performance and drive new business development
• Develop and execute sales strategies aligned with Assurant Dealer Services goals
• Drive revenue growth, margin performance, cost management, profitability, and commercial excellence
• Research and propose innovative strategies for strategic account growth
• Develop best practices for measuring and optimizing strategic activities and data-driven decision making
• Analyze customer data to inform strategic planning, increase revenue, and drive business value
• Present account-performance data, identify income-improvement opportunities, and implement cross-selling strategies
• Address service gaps and lead client-conflict resolution
• Measure client satisfaction and address opportunities for improvement
• Collaborate with risk management on regulatory risk, client compliance, and oversight requirements
• Lead, mentor, develop, and performance-manage regional sales managers and support staff
• Build a high-performance, results-driven culture
• Monitor division sales performance and pipeline metrics and provide coaching
• Direct 8 Regional Managers and approximately 20–35 direct and indirect reports