Associate Quality Assurance Coordinator – Financial Services

Assurant

. Identify QA deficiencies through root cause analysis .

Posted 11/12/2026full-timeRemote • United StatesMid-Level💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and the ability to develop action plans to improve quality assurance results. Proficient in multitasking and navigating a fast-paced, metric-driven environment while maintaining effective relationships with clients and team members.

Highest-signal resume keywords

Quality Assurance ExperienceAnalytical SkillsMicrosoft Office ProficiencyBilingual (English/Spanish)Relationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceRoot Cause AnalysisStatistical Data AnalysisProject ManagementKPI MonitoringMultitaskingWindows NavigationDetail OrientationProblem SolvingCoaching

Soft Skills

CommunicationOrganizational SkillsTime ManagementAdaptabilityInterpersonal Skills

Tools & Technologies

QA SystemsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Call Center ManagementCustomer CareClient CalibrationError Reduction ProgramsPerformance Improvement

About the role

Key responsibilities & impact

Identify QA deficiencies through root cause analysis
Partner with Training and Management to identify programs that reduce errors and improve individual and department results
Develop tools, resources, and job aids to improve individual and overall results
Balance priorities to achieve deadlines and key target expectations
Provide statistical data and patterns of top errors by client and department
Develop action plans to target deficiencies and improve results
Work with various skill sets, personalities, and working styles
Work with the Call Center Management team to improve associate and department QA scores
Attend and provide feedback for internal/external client calibration sessions for Customer Care
Complete monthly side-by-side and silent monitoring based on established KPIs
Maintain positive, productive, and effective relationships with management and call center employees
Liaise internally and externally with clients, management, associates, and quality assurance
Review and evaluate claim decisions

Requirements

What you’ll need

High school diploma or GED
3 years related experience for quality assurance in any industry
Intermediate skill level in Microsoft Office (Excel, Word, and PowerPoint)
Ability to quickly develop rapport with clients and/or customers over the phone in a professional and friendly manner
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a Windows environment
Strong analytical skills
General knowledge of QA systems and tools preferred
Detail and project oriented
Strong organizational and time management skills
Ability to handle multiple tasks simultaneously with priorities and work under pressure to meet deadlines
Willingness to adapt to a constantly evolving product and work environment
Ability to work independently and communicate in a conversational manner that promotes dialogue and establishes rapport
Ability to coach call taking representatives
Ability to develop relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
Ability to effectively assess and diffuse difficult situations and escalate issues to appropriate leadership as needed
Intimate knowledge of the products and services required for success
Bi-lingual (English/Spanish) preferred