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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in warranty claims management, technical troubleshooting, and root cause analysis within the automotive sector. Proficient in evaluating repair estimates and ensuring compliance with warranty policies while maintaining strong communication and stakeholder management skills.
Highest-signal resume keywords
Warranty Claims ManagementTechnical TroubleshootingRoot Cause AnalysisAutomotive Systems KnowledgeClaim Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claim AssessmentEstimate VerificationTechnical Report AnalysisRepair MethodologiesDiagnostic ProceduresAutomotive Systems KnowledgeElectric Vehicle DiagnosisParts Applicability ValidationLabor Operations ValidationAnalytical Insights
Soft Skills
Excellent Communication SkillsAttention to DetailCustomer-Focused ApproachCollaboration SkillsStakeholder Management
Tools & Technologies
MS OfficeClaim Management Systems
Industry Keywords
Automobile ServiceWarranty AdministrationOEMAutomobile ManufacturerDealershipExtended Warranty ProgramsVehicle Protection Programs
About the role
Key responsibilities & impact- Assess and manage warranty/extended warranty claims by reviewing technical repairs, validating repair estimates, coordinating with dealers, and ensuring accurate claim adjudication
- Review and process warranty/extended warranty claims within defined service levels
- Evaluate repair estimates for correctness of parts, labor values, and repair recommendations
- Analyze technical failures using diagnostic reports, repair history, and supporting documents
- Conduct root cause analysis and assess technical findings to determine claim eligibility
- Coordinate with dealer workshops, service advisors, and technical teams for claim validation and clarification
- Handle claim-related escalations and communicate decisions via phone and email
- Monitor claim trends and provide analytical insights on recurring failures and repair patterns
- Ensure adherence to warranty policies, processes, and guidelines
- Maintain accurate claim records and documentation
Requirements
What you’ll need- Bachelor's Degree / Diploma in Mechanical, Automobile, or related Engineering discipline
- Minimum 3 years of experience in Automobile Service, Warranty, or Technical Support functions within an OEM, Automobile Manufacturer, Dealership, or Warranty Administration environment
- Strong knowledge of automotive systems and aggregates, including engine, transmission, electrical, and vehicle electronics
- Good understanding of vehicle diagnostic procedures, repair methodologies, and workshop operations
- Experience in claim assessment, estimate verification, and technical report analysis
- Strong technical troubleshooting and root cause analysis skills
- Ability to validate repair estimates, parts applicability, and labor operations
- Excellent verbal and written communication skills
- Strong analytical and decision-making capabilities
- Ability to manage stakeholder expectations and handle escalations effectively
- Proficiency in MS Office and claim management systems
- Experience in Electric Vehicle (EV) diagnosis, service, or warranty operations
- Exposure to Extended Warranty or Vehicle Protection Programs will be an added advantage
- Customer-focused approach
- Attention to detail
- Ability to work independently and manage multiple priorities
- Strong collaboration and dealer relationship management skills
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology
Benefits
Comp & perks- Hybrid work arrangement: 2/3 days work from office
- Video-based virtual interviews
- Identity verification process with applicable notice and consent requirements