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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering technical training and compliance programs, with a strong focus on claims quality and regulatory adherence. Proficient in analyzing performance gaps and developing effective learning solutions to enhance operational performance.
Highest-signal resume keywords
Claims Quality ExpertiseRegulatory Compliance KnowledgeTraining Development and FacilitationXactimate ProficiencyPerformance Improvement Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AuditingPolicy InterpretationCoverage AnalysisClaim InvestigationSettlement PracticesQuality ReviewsCompliance ReviewsInstructional DesignTraining DeliveryAnalytical Skills
Soft Skills
Strong CommunicationFacilitation SkillsOrganizational Skills
Tools & Technologies
XactimateWorkday LearningSharePoint
Certifications & Qualifications
Adjuster LicenseXactimate Level 1 Certification
Industry Keywords
Property ClaimsP&C InsuranceQuality AssuranceLearning and DevelopmentCompliance
About the role
Key responsibilities & impact- Design and develop technical training, job aids, claim scenarios, assessments, and learning resources
- Translate audit findings, regulatory changes, and business initiatives into practical learning solutions
- Support onboarding, continuing education, and performance improvement programs
- Facilitate instructor-led and virtual learning experiences
- Lead technical claims, compliance, quality, and operational training initiatives
- Support associate growth and capability development
- Conduct claim file audits and quality reviews assessing adherence to claim handling standards, policy provisions, and regulatory requirements
- Analyze trends, performance gaps, and root causes to identify development opportunities
- Provide recommendations to improve quality, compliance, and operational performance
- Evaluate training effectiveness through audits, assessments, feedback, and performance results
- Monitor improvement efforts and refine learning content and delivery methods
- Provide leadership with insights on trends, risks, and learning outcomes
- Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners
- Support regulatory, system, process, and business transformation initiatives
- Serve as a subject matter expert on claims quality, compliance, and learning effectiveness
- Help build a long-term technical claims learning capability and influence claims quality and compliance without direct people management
Requirements
What you’ll need- High school diploma or equivalent
- Adjuster license is required
- 5+ years of property claims or related P&C insurance experience
- Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance
- Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities
- Experience developing, facilitating, or delivering training and knowledge-transfer initiatives
- Working knowledge of claims systems and estimating platforms such as Xactimate
- Strong communication, facilitation, analytical, and organizational skills
- Bachelor's degree preferred
- Homeowners or property claims expertise preferred
- Experience in quality assurance, compliance, audit, or learning and development functions preferred
- Instructional design, training, coaching, quality, or compliance certifications preferred
- Experience with Workday Learning and SharePoint preferred
- Experience supporting large-scale operational or organizational change initiatives preferred
- Xactimate Level 1 certification preferred
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements
- All virtual interviews must be conducted on video