Content Production Specialist

Assurant

. Perform QA on technical and support content primarily in English and occasionally in Spanish, including user manuals, videos, how-to guides, and troubleshooting articles .

Posted 9/18/2026full-timeRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content quality assurance, technical writing, and bilingual communication in English and Spanish. Proficient in managing content workflows and collaborating with global teams to enhance user experience and content accuracy.

Highest-signal resume keywords

Bilingual CommunicationContent Quality AssuranceTechnical WritingCMS Platforms ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content ReviewProofreadingTechnical TranslationCopywritingDevice Troubleshooting

Soft Skills

Strong Communication SkillsAnalytical MindsetAbility to Work Independently

Tools & Technologies

CMS PlatformsStructured Content Workflows

Industry Keywords

Technical SupportContent CreationConsumer DevicesIoTQuality and Style Guidelines

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Perform QA on technical and support content primarily in English and occasionally in Spanish, including user manuals, videos, how-to guides, and troubleshooting articles
Review content for grammar, spelling, accuracy, formatting, categorization, device associations, and adherence to quality and style guidelines
Ensure published content delivers a premium customer experience and excludes references to competitors, retailers, or negative product messaging
Approve and publish content in the CMS, or reject submissions with clear, actionable feedback
Collaborate with linking agents, technical writers, and QA specialists across global teams
Identify content gaps, missing device coverage, and opportunities to improve content quality and completeness
Stay informed about technology trends, consumer devices, IoT, and emerging topics relevant to content creation
Independently manage a QA work queue, including backlog prioritization

Requirements

What you’ll need

Bilingual or highly fluent in both Spanish and English, written and verbal
Excellent writing, proofreading, and content review skills
Strong attention to detail and analytical mindset
Passion for technology and ability to quickly learn new devices, tools, and concepts
Ability to work independently in a fully remote environment
Strong communication skills for clear feedback and collaboration with distributed teams
Experience in content QA, technical writing, technical translation, copywriting, or technical support preferred
Experience with CMS platforms or structured content workflows preferred
Exposure to device troubleshooting, technical support environments, or knowledge base/content creation preferred
Bachelor’s degree preferred, but not required if relevant experience is demonstrated

Benefits

Comp & perks

Fully remote environment
Virtual interviews conducted on video
Opportunity to thrive at Assurant
Exposure to a global company culture and distributed teams