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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while managing insurance claims and documentation. Proficient in Microsoft Office applications and capable of conducting market research to enhance automotive expertise.
Highest-signal resume keywords
Customer ServiceClaims ManagementDocumentation SkillsMicrosoft Office ProficiencyCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData EntryMarket ResearchAutomotive ExpertiseDocument Management
Soft Skills
Interpersonal SkillsCommunication SkillsResponsibilityAdaptabilityCustomer Satisfaction Focus
Tools & Technologies
A/S400 SystemMicrosoft WordMicrosoft ExcelMicrosoft Office Programs
Industry Keywords
Insurance ClaimsCustomer Relationship ManagementAutomobile PartsService NetworksAfter Service
About the role
Key responsibilities & impact- Provide customer center telephone consultation service
- Receive claims and inform customers of required documents
- Confirm and collect insurance claim documents
- Inform customers about missing documents
- Enter insurance claim details into the A/S400 system
- Manage Auto EW claim data for HMC EW and CPO EW
- Handle and check Auto EW claims for HMC EW and CPO EW
- Manage AS400 basic data
- Manage and register service networks
- Conduct market research and major automobile parts surveys
- Make happy calls and customer satisfaction outbound calls
Requirements
What you’ll need- At least 5 years of related experience
- Strong customer service, interpersonal and communication skill
- Good at documentation and figures
- Strong responsibilities
- Call center experience preferred
- Conversant with Microsoft Word, Excel and other Microsoft Office programs
- Possess a personal passion for after service, customer relationship partners and satisfaction
- High understanding of the system and excellent adaptability
- Improve your automotive expertise step by step
- Quick work processing possible based on Office’s proficient functions
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements
Benefits
Comp & perks- Full-time employment
- Virtual interviews conducted on video
- Assurant’s culture emphasizing service, innovation, and practical risk-taking
- Employee opportunity to thrive in a connected-world company
- Employment contingent on identity verification and applicable privacy/consent protections