Director, Client Solutions – Delivery

Assurant

. Lead development and execution of client solution strategies aligned with business objectives, client needs, and product priorities .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $122,400 - $204,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading client solution strategies, managing complex implementations, and fostering cross-functional collaboration. Proven ability to communicate effectively with executives and build strong client relationships while driving program performance and profitability.

Highest-signal resume keywords

Client Solutions DevelopmentProgram ManagementStakeholder ManagementCross-Functional Team LeadershipAgile Development Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation StrategiesBusiness Case DevelopmentAnalytical Problem-SolvingSolution RecommendationsOperational Transformation

Soft Skills

Negotiation SkillsRelationship BuildingExecutive CommunicationInfluencing SkillsCoaching and Mentoring

Tools & Technologies

Microsoft TeamsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Project

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

OEM Industry ExperienceRetail Industry ExperienceClient ImplementationsProgram LaunchesJourney Mapping

About the role

Key responsibilities & impact

Lead development and execution of client solution strategies aligned with business objectives, client needs, and product priorities
Partner with clients to understand challenges, identify opportunities, and design scalable solutions
Drive complex client implementations, program launches, enhancements, and solution delivery through operational readiness
Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management
Develop business cases, scope documents, requirements, solution recommendations, and executive communications
Manage client relationships and build credibility with senior stakeholders
Monitor program performance, profitability, and key success metrics and implement improvements
Lead and coach team members while influencing matrixed organizational resources
Communicate risks, priorities, decisions, and progress to executives, clients, and business partners
Travel for client meetings, program launches, stakeholder workshops, and strategic planning sessions as needed

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
7+ years of experience in client solutions, implementation, program management, and team leadership
OEM and/or retail industry experience required
Demonstrated success leading large-scale client implementations and cross-functional initiatives
Proven consulting, stakeholder management, negotiation, and relationship-building skills
Ability to influence across matrixed organizations and drive decisions in fast-paced, ambiguous environments
Experience developing scalable solutions and implementation strategies based on client needs
Effective executive communication skills
Analytical problem-solving skills focused on execution and results
Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project
Approximately 20% travel
MBA or other advanced degree (helpful)
Experience working in Agile development environments (helpful)
Experience with AI-assisted documentation, business process improvement, journey mapping, or operational transformation initiatives (helpful)
Bilingual capabilities may be beneficial

Benefits

Comp & perks

Remote-friendly work environment
Flexible work environment
Collaboration-focused culture
U.S. benefits information provided
Identity verification process and virtual video interviews