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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic and operational leadership with a focus on driving measurable business outcomes through effective change management, performance monitoring, and cross-functional collaboration. Proven ability to lead teams, manage complex projects, and communicate effectively with stakeholders at all levels.
Highest-signal resume keywords
Strategic PlanningChange ManagementProject ManagementOperational Performance MonitoringInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business OperationsPerformance MetricsData AnalysisProcess ImprovementGovernanceRisk AssessmentDecision Support ToolsContract ManagementBudget AdherenceQuantifiable Business Results
Soft Skills
LeadershipCollaborationCoachingInitiativeProactivity
Tools & Technologies
DashboardsDecision-Support ToolsChange Management ToolsProject Management Software
Industry Keywords
Operational ExcellenceClient ManagementService LevelsCross-Functional ExecutionStakeholder Engagement
About the role
Key responsibilities & impact- Provide strategic and operational leadership for assigned businesses, clients, products, programs, services, or process areas
- Monitor operational performance, service levels, contractual commitments, expense-plan adherence, and progress against goals
- Identify gaps and establish accountable corrective-action plans delivering measurable and sustained business outcomes
- Lead or support intake, evaluation, prioritization, governance, and change-management processes
- Assess operational and business-process capability, demand, service levels, risks, dependencies, and trends using metrics, dashboards, and decision-support tools
- Set expectations, coach and develop team members, manage performance, and recognize contributions
- Drive improvements in cost, quality, time, and innovation
- Monitor emerging business, client, customer, operational, and industry needs
- Communicate performance, priorities, risks, escalations, decisions, and commitments to stakeholders and senior leaders
- Lead deliverables and changes through planning, implementation, adoption, and measurement
- Identify, recommend, and implement data-based best practices
- Build alignment among operations, product, finance, technology, quality, customer care, processing, training, carrier, data and reporting, legal, account management, people organization, and PMO teams
- Lead six Analysts and drive cross-functional execution
- Partner with organizational leaders to translate client needs into actionable direction and execute operational changes
- Manage change and process improvements within the assigned client/product/process area
- Lead through influence to drive operational performance and objectives
Requirements
What you’ll need- Bachelor’s degree or equivalent experience with overseeing operations teams
- Minimum of 5-7 years of leadership and supervisory experience
- 10 years of business/operations experience
- Proven ability to drive quantifiable business results
- Proven results associated with leading and driving change
- Strong interpersonal and communication skills, demonstrated through experience and results
- Proven ability to manage diverse elements of complex projects/processes for people, tasks, communication, change, etc. to drive optimal outcomes and results
- Strong project management and multi-tasking
- Proven strategic thinking/planning abilities, with communication and influence to engage others for action
- Ability to work independently and with multiple levels of managers, associates, and clients
- Demonstrated credibility and trust established quickly within aligned process/program areas
- Demonstrated ability to work successfully with ambiguity and multiple decision makers
- Demonstrated ability to deliver results and remain goal focused
- Ability to overcome obstacles and think through alternative plans
- Strategic planning and big-picture thinking
- Change management ability to help move a culture
- Effective communication and planning skills
- Positive attitude and willingness to work for outcomes that benefit the business
- Exceptional collaboration skills
- Initiative and proactivity
- Analytical ability to make the complex simple
- Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law
Benefits
Comp & perks- Salary growth within the position
- Virtual interviews conducted on video
- Equal employment opportunity protections