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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing office tasks, including document imaging, indexing, and mail processing, while ensuring compliance with records retention guidelines. Capable of handling client inquiries and maintaining accuracy in a fast-paced environment.
Highest-signal resume keywords
Document ImagingRecords Retention ComplianceSalesforce ExperienceMicrosoft Word ProficiencyMicrosoft Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document IndexingMail ProcessingData EntryCheck ReconciliationMail MergeArchival ManagementOffice Equipment OperationDocument FilingAttention to DetailMultitasking
Soft Skills
IndependenceTime ManagementAdaptabilityCommunicationProblem-Solving
Tools & Technologies
Computerized Scanning EquipmentOffice SoftwareMail Control Logs
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Insurance Claims DocumentsClient InquiriesUrgent Mailbox RequestsBiometric TechnologyEmployment Laws
About the role
Key responsibilities & impact- Operate computerized scanning equipment to image claim documents, emails, and faxes
- Research, index, and route documents and digital photos to proper queues
- File and maintain electronic and physical documents
- Handle archival retention and destruction following Records Retention guidelines
- Manage urgent mailbox requests, client inquiries, and check refund requests
- Research lockbox transactions and document reasons for returned checks
- Reconcile cleared checks and monthly reports
- Open, sort, prepare, and batch incoming mail by product and priority
- Prepare outgoing correspondence and mass mailings
- Deliver and distribute letters, parcels, and packages across departments
- Record data in mail control logs
- Assist with special projects and business needs as assigned
- Provide backup support for manual processes
Requirements
What you’ll need- High school diploma or GED
- At least 2 years of office experience
- Proficiency with computers, office equipment, and standard software
- Exceptional attention to detail
- Ability to multitask and maintain accuracy in repetitive tasks
- Ability to work independently with minimal supervision
- Comfortable in a fast-paced environment and able to balance competing priorities
- Knowledge of insurance claims documents
- Experience with Salesforce
- Intermediate skills in Microsoft Word and Excel
- Ability to perform mail merges with Word and Excel
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology where permitted by applicable law
- Must comply with applicable work authorization and employment laws
Benefits
Comp & perks- U.S. benefit information is available through myassurantbenefits.com
- Virtual interviews conducted on video
- Employment includes a required identity verification process, which may include biometric technology where permitted by law
