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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building and client management skills, with a proven ability to influence stakeholders and execute strategies that drive performance and exceed program goals. Proficient in analyzing performance metrics and conducting training programs to enhance client service and account development.
Highest-signal resume keywords
Client Relationship ManagementProgram Training DevelopmentPerformance AnalysisSales Strategy ExecutionMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program TrainingPerformance ReportingCompetitive AnalysisSales Strategy DevelopmentAccount Development
Soft Skills
Relationship-BuildingInfluencing StakeholdersAnalytical Problem-SolvingTime ManagementIndependent Work
Tools & Technologies
Multimedia Presentation Tools
Industry Keywords
RetailWirelessCustomer-Facing EnvironmentsROI TrackingMystery Shopping
About the role
Key responsibilities & impact- Drive performance for assigned client programs by fostering and maintaining relationships with leaders
- Conduct program training at corporate, division, regional, district, and site levels
- Conduct train-the-trainer programs for client staff
- Circulate performance and compliance reports to ensure program goals are achieved
- Consult with client management to establish and execute plans for meeting or exceeding program goals
- Develop and enhance relationships with client management at regional, district, and store levels
- Communicate program results and marketing plans to client and Assurant management
- Summarize activities for ROI purposes and track performance
- Serve as the primary contact between Assurant and the client for assigned areas
- Assist with executing promotions and contests
- Ensure travel budget adherence and control expenses
- Conduct regular competitive analysis and prepare reports on the competitive environment
- Occasionally conduct mystery shopping across related business segments
- Identify and help resolve customer and client service quality process issues with the assigned Assurant Account Executive
Requirements
What you’ll need- Bachelor's degree or equivalent experience
- Minimum of 3 years of experience in retail, wireless, or customer-facing environments
- Strong understanding of sales, client service, and account development
- Proven presentation and relationship-building skills
- Ability to influence stakeholders and engage leaders effectively
- Strong analytical and problem-solving abilities
- Experience developing and executing strategies to improve business results
- Proficiency in Microsoft Office and multimedia presentation tools
- Ability to manage multiple priorities in a fast-paced environment, meet deadlines, and work independently with minimal supervision
- Up to 75% travel
- Employment contingent upon completion of a required identity verification process, which may include biometric technology
Benefits
Comp & perks- Remote position
- U.S. benefit information available
- Opportunity to work for a Fortune 500 company
- Virtual interviews conducted on video