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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and sales aptitude while effectively managing customer relationships and resolving inquiries. Proficient in navigating multiple software programs to support sales and service processes.
Highest-signal resume keywords
Customer Service ExperienceSales AptitudeProblem SolvingAdaptabilityCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Work EthicPositive Attitude
Tools & Technologies
Sales ToolsCustomer Relationship Management Software
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer RelationshipsSales OpportunitiesExtended Service ContractsFile MaintenanceTransaction Processing
About the role
Key responsibilities & impact- Cultivate and develop customer relationships to identify and present sales opportunities
- Work with customers and clients through inbound calls to create a positive call experience
- Apply sales tools and techniques to identify cross-sale opportunities and sell extended service contracts
- Listen to customer needs and concerns and provide successful solutions
- Resolve customer questions and provide resolutions to existing customer contracts
- Conduct file maintenance
- Navigate multiple programs/software for information gathering, troubleshooting, and transaction processing
- Meet and exceed department metrics and business goals
- Adhere to company policies and procedures
- Support Assurant’s extended warranty contract business for major appliances and consumer electronics
Requirements
What you’ll need- High school diploma or GED
- 6 months previous customer service experience
- Able to work 8-hour shift/40 hours a week between 6:00 am MST and 6:00 pm MST
- Sales aptitude
- Strong work ethic
- Ability to adapt to change
- Positive attitude
- Excellent customer service skills
- Employment contingent upon completion of a required identity verification process, which may include biometric technology
Benefits
Comp & perks- Hourly wage plus commission
- Structured training offered
- Option to work remotely after an agreed upon period
