Senior Research Specialist

Assurant

. Provide frontline, direct contact with clients and customers through telephone calls, faxes, email, system tasks, correspondence, mail, express delivery, reports, and project assignments .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing complex inquiries in a fast-paced environment. Proficient in utilizing computerized systems for tracking and troubleshooting, with a focus on problem resolution and team collaboration.

Highest-signal resume keywords

Customer Service ExperienceMortgage Lending KnowledgeVerbal And Written CommunicationAttention To DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsSpreadsheet AnalysisInformation GatheringTroubleshootingLoan-Level Inquiry ResolutionSales ProcessingCollateral Protection ServicesProject AssistanceTraining FacilitationEscalated Issue Resolution

Soft Skills

Listening SkillsAdaptabilityTeam CollaborationIndividual ContributionDetail Orientation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InteractionBankingFinanceMortgage BankingHazard InsuranceProperty LossMulti-Client EnvironmentsCross-Training Initiatives

About the role

Key responsibilities & impact

Provide frontline, direct contact with clients and customers through telephone calls, faxes, email, system tasks, correspondence, mail, express delivery, reports, and project assignments
Serve as backup resource to the Call Center Department and process inbound calls as needed
Use computerized systems for tracking, information gathering, and troubleshooting
Assist and mentor Research Specialists
Research and address escalated issues
Train associates and support the team lead
Recognize recurring problem areas and report them for action
Retain accounts and suggest or encourage use of other services and products
Promote and sell products or services and enter or confirm sales when applicable
Follow standard procedures and policies while using judgment in customer responses
Provide collateral protection services and add lender-placed insurance for uninsured customers
Perform root-cause research and resolve complex loan-level inquiries and exception items
Prepare responses to customers and clients
Handle inbound and outbound calls related to hazard insurance, mortgage banking, and property loss
Work in multi-client/multifunctional environments
Handle escalated inquiries and assignments
Assist with projects and cross-training initiatives
Assist with facilitation of new-hire training

Requirements

What you’ll need

High school diploma/GED
Intermediate computer skills, including ability to create, edit, and analyze spreadsheets and emails
Minimum of 3 years customer service, banking, finance, mortgage lending, or related experience
Proficient verbal and written communication with customers/clients
Strong attention to detail
Strong customer service skills
Excellent listening skills
Ability to adapt well to change
Ability to work well in a team environment and as an individual contributor
Ability to work in a fast-paced/high-stress environment
Ability to think outside the box to resolve problems
Ability to relay and document accurate and detailed information via inbound and outbound telephone calls and written communication
Two-year degree preferred