Service Center Operations Leader

Assurant

. Plan, organize, lead, control, and coordinate delivery of hazard outsourcing services at a remote service center .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $74,600 - $124,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing hazard outsourcing services, including client relations, budget administration, and regulatory compliance. Proven ability to lead and develop teams while implementing effective workflows and quality assurance programs.

Highest-signal resume keywords

Leadership And Coaching CapabilityBudget Administration And Financial KnowledgeRegulatory And Compliance ProceduresClient Relationship ManagementHuman Resource Policies And Procedures

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hazard Insurance KnowledgeMortgage Servicing KnowledgeQuality Assurance Program DevelopmentOperating Budget ManagementClient-Specific Training Program Development

Soft Skills

Excellent Verbal And Written Communication SkillsTeam LeadershipProblem-SolvingCoaching And Development

Tools & Technologies

Legacy Servicing SystemsAlltelMortgageServ

Industry Keywords

Outsourcing ServicesMulti-Client Policies And ProceduresRemote Service Center OperationsEmployee DevelopmentSafety And Disaster Recovery Programs

About the role

Key responsibilities & impact

Plan, organize, lead, control, and coordinate delivery of hazard outsourcing services at a remote service center
Maintain client relations related to outsourcing and manage multiple clients or multifunctional units
Develop strategic short- and long-term goals with senior management
Develop, administer, and monitor operating budgets, projections, and expenses
Formulate policies, administer procedures, and lead supervisory staff
Participate in hiring, workforce planning, discipline, terminations, training, performance standards, and employee development
Develop effective workflows, staffing levels, supervision, communication systems, and organizational structures
Develop, implement, document, and monitor quality assurance programs and regulatory compliance
Develop and oversee hazard training, leadership, succession planning, technology, customer service, and client-specific training programs
Manage inbound call volumes, staffing, scheduling, service levels, customer research, exception reports, and return/refund checks
Balance project assignments and volume requirements; handle escalated customer issues
Lead and coach supervisors through feedback and developmental opportunities
Manage new client implementations, task plans, procedures, training, and acceptance testing
Serve as outsourcing liaison for multiple clients and maintain strong client relationships
Ensure workspace, equipment, and supplies support operational needs
Participate in safety, fire prevention, and disaster recovery programs
Investigate complaints and take corrective or disciplinary action as needed
Facilitate client meetings and conference calls, review performance feedback, and implement procedure changes
Maintain knowledge of hazard insurance and outsourcing developments through self-development and professional organizations
Direct preparation and review of records, recurring and special reports, analyses, and corrective actions

Requirements

What you’ll need

Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt-level employees (e.g., managers or supervisors) within a large-scale, multi-team operation
Excellent verbal and written communication skills
Understanding of human resource policies and procedures
Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures
General knowledge of mortgage servicing and regulatory and compliance procedures
Knowledge of property insurance products, including Assurant lender placed products
Business and financial knowledge related to budgeting and operating a remote service center
Bachelor’s degree (preferably in Business) or equivalent work experience
Ability to support customer service objectives and provide value-added services
Leadership and coaching capability to ensure efficient and effective service delivery
Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law