Software Architect – Amazon Connect, IVR

Assurant

. Own the technical architecture and engineering direction for Amazon Connect .

Posted 10/13/2026full-timeRemote • United StatesSeniorLead💰 $103,800 - $173,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and implementing scalable solutions using Amazon Connect, AWS services, and generative AI technologies. Proven ability to lead technical migrations and establish best practices in cloud engineering and contact center technology.

Highest-signal resume keywords

Amazon Connect ArchitectureAWS LambdaGenerative AICI/CD ImplementationCisco UCCE/CVP Migration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSolution ArchitectureCloud EngineeringContact Center TechnologyPythonTypeScriptEvent-Driven ArchitectureAPIsInfrastructure-as-CodeObservability

Soft Skills

Technical LeadershipMentorshipCollaborationInfluencing Teams

Tools & Technologies

Amazon LexAmazon BedrockRAGSIPPSTNSBCWebRTCContact LensCustomer ProfilesCustom Agent Workspace

Certifications & Qualifications

Advanced AWS Certifications

Industry Keywords

Contact Center SolutionsRegulated EnvironmentsSecurityIAMTelephony

Tech Stack

Tools & technologies

AWSCloudJavaPythonTypeScript

About the role

Key responsibilities & impact

Own the technical architecture and engineering direction for Amazon Connect
Design scalable solutions across voice, chat, messaging, routing, recording, analytics, agent experiences, and integrations
Lead technical migration and coexistence strategies between Cisco UCCE/CVP and Amazon Connect
Build AI-enabled self-service and agent-assist capabilities using Amazon Lex, Amazon Bedrock, AWS Lambda, RAG, and generative/agentic AI patterns
Design serverless integrations using AWS services, APIs, event-driven architectures, and enterprise systems
Establish CI/CD, infrastructure-as-code, security, observability, resiliency, and production-readiness standards
Provide hands-on technical leadership through architecture reviews, prototypes, reusable patterns, pairing, and mentorship
Partner with AWS, vendors, Security, Architecture, Data, Operations, and product teams to deliver secure and supportable solutions
Provide technical direction and mentorship across development teams
Lead the phased migration from Cisco UCCE/CVP to Amazon Connect

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
10+ years in software engineering, solution architecture, cloud engineering, or contact center technology
5+ years of hands-on experience architecting, implementing, and operating enterprise Amazon Connect solutions
Deep knowledge of Connect flows, routing, queues, telephony, security, agent workspace, APIs, recording, and analytics
Strong experience with AWS Lambda, Amazon Lex, APIs, Python, TypeScript or Java, and serverless/event-driven architecture
Experience with generative AI, RAG, agentic AI, guardrails, evaluation, and responsible AI controls
Strong AWS security, IAM, observability, infrastructure-as-code, and CI/CD experience
Proven ability to lead technical delivery and influence teams in a matrixed enterprise environment
Cisco UCCE/CVP-to-Amazon Connect migration experience
SIP, PSTN, SBC, carrier integration, WebRTC, and enterprise voice experience
Amazon Bedrock, Contact Lens, Customer Profiles, Cases, outbound, workforce/quality, and custom agent workspace experience
Advanced AWS certifications
Experience delivering secure contact center and AI solutions in regulated environments
Employment contingent upon completion of a required identity verification process

Benefits

Comp & perks

Salary growth within the position
U.S. benefit information available
Virtual interviews conducted on video
Identity verification process with applicable notice and consent requirements