AssureCare LLC

Analyst

• Serve as the first level of the support chain and a single point of contact for end healthcare customers
• Record, troubleshoot, resolve, or dispatch incident tickets
• Complete tasks and requests
• Provide first-level assistance for CCM software and major incident support
• Provide support via phone, email, and chat to AssureCare clients' employees
• Support MedCompass (CCM)
• Handle 40–50 issues per day
• Maintain OneNote with additional information and troubleshooting steps
• Manage created tickets in various ticket states and follow proper follow-up procedures
• Provide support using RingCentral, including its meeting functions
• Carry out operational processes and procedures with attention to detail, expediency, and on-time delivery
• Assist in creating and maintaining support documentation, work instructions, processes, and procedures
• Perform other duties as assigned

Service Desk Analyst