Crisis Support Advisor

Aston Carter

. Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and time off .

Posted 10/28/2026contractRemote • Texas • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic support and guidance on bereavement policies while managing sensitive situations effectively. Proficient in HR processes, case management, and maintaining accurate documentation using Microsoft Office applications.

Highest-signal resume keywords

Human Resources ExperienceCase ManagementMicrosoft Office ProficiencyStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProcessesCase ManagementDocumentation ManagementBereavement Policy Knowledge

Soft Skills

EmpathyDe-escalationAttention to Detail

Tools & Technologies

Case Management ToolsHR SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

ComplianceFederal RegulationsState RegulationsStandard Operating Procedures

About the role

Key responsibilities & impact

Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and time off
Guide employees through bereavement policies with clarity, compassion, and respect
Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues
Assess each case and adjust the case management plan as employee needs evolve
Address sensitive situations and de-escalate complex or emotionally charged cases
Manage workload to meet productivity goals and proactively escalate significant changes or gaps
Communicate regular verbal and written updates to employees and internal stakeholders
Maintain accurate and timely system records and documentation
Partner with internal teams and HR business partners for coordinated support
Use case management tools, HR systems, and Microsoft Office to manage and document interactions

Requirements

What you’ll need

Minimum of 1 year of human resources experience
Experience working with HR processes and systems
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to work a flexible schedule that may include weekends, nights, and holidays
Ability to speak, read, and write fluently in English
Strong communication skills to convey complex policy information clearly and empathetically
Solid organizational skills and attention to detail for managing multiple cases and documentation accurately
Compliance with standard operating procedures, applicable federal and state regulations, and internal company policies

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Voluntary Life & AD&D insurance for the employee and dependents
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Fully remote work from a home office