Customer Service Representative

Aston Carter

. Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and bereavement time off .

Posted 10/28/2026contractRemote • Texas • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic support and guidance on bereavement policies while ensuring compliance with HR processes and regulations. Proficient in managing sensitive situations and maintaining accurate documentation across multiple cases.

Highest-signal resume keywords

Human Resources ExperienceCase Management ToolsMicrosoft Office ProficiencyStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR ProcessesCase ManagementDocumentation ManagementCompliance KnowledgeBereavement Policy Understanding

Soft Skills

EmpathyClarity in CommunicationAttention to DetailDe-escalation SkillsFlexibility

Tools & Technologies

HR SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Bereavement PolicyEmployee ExperienceFederal RegulationsState RegulationsStandard Operating Procedures

About the role

Key responsibilities & impact

Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and bereavement time off
Guide employees through bereavement policies with clarity, compassion, and respect for individual circumstances
Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues
Critically assess each case and adjust the case management plan as employee needs evolve
Address sensitive situations, prioritize the employee experience, and de-escalate complex or emotionally charged cases
Manage workload effectively to meet productivity goals and proactively escalate significant changes or gaps
Communicate regular updates to employees and internal stakeholders verbally and in writing
Ensure compliance with standard operating procedures, applicable federal and state regulations, and internal company policies
Maintain accurate and timely system records and documentation for all cases and interactions
Partner with internal teams and HR business partners to provide coordinated support across functions
Support employees across multiple locations using case management tools, HR systems, and Microsoft Office

Requirements

What you’ll need

Minimum of 1 year of human resources experience
Experience working with HR processes and systems
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
Ability to work a flexible schedule that may include weekends, nights, and holidays
Ability to speak, read, and write fluently in English
Strong communication skills with the ability to convey complex policy information in a clear and empathetic manner
Solid organizational skills and attention to detail to manage multiple cases and documentation accurately

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)