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HR Case Manager – Corporate Accommodations
Aston Carter. Serve as the highest escalation point under operations leadership for accommodation-related issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex accommodation cases, including leave of absence and disability regulations, while effectively communicating with stakeholders. Proficient in analyzing case trends and recommending training initiatives to enhance operational efficiency.
Highest-signal resume keywords
Leave Of Absence ManagementDisability Case ManagementADA/ADAAA ComplianceCase Management SystemsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case AnalysisWorkflow ManagementQuality AuditsTraining InitiativesJob Site AnalysisConfidentiality MaintenanceLegislation MonitoringReturn-To-Work ActivitiesDocumentation For GrievancesHigh-Volume Case Management
Soft Skills
CoachingConsultationVerbal CommunicationWritten CommunicationCollaboration
Tools & Technologies
Case Management SystemsDatabases
Industry Keywords
FMLADisability AccessAccommodation SpecialistsHR PartnersLegal Stakeholders
About the role
Key responsibilities & impact- Serve as the highest escalation point under operations leadership for accommodation-related issues
- Manage complex, sensitive, executive, non-executive, and HR-for-HR accommodation cases
- Partner with HR, leaders, legal stakeholders, leave case managers, disability vendors, and accommodation specialists
- Support new hire nesting through nesting plans, audits, and coaching
- Review quality audits and report regional trends and improvement opportunities
- Manage workflow adjustments, out-of-office procedures, and work assignments
- Analyze case volume, case types, approvals, and regional trends to influence training and process decisions
- Recommend training initiatives, provide survey feedback, share best practices, and deliver or support group training
- Manage return-to-work activities with leave case managers and disability vendors
- Provide consultation, coaching, information, referrals, and support on accommodation matters
- Facilitate escalated communication involving disabilities, leave of absence, short-term disability, long-term disability, and workers compensation
- Coordinate escalated issues with disability and leave services management and legal partners
- Assist in identifying essential and marginal job functions and conduct job site analyses
- Help employees understand work restrictions, functional limitations, and legal rights and responsibilities
- Maintain confidentiality and safeguard sensitive information
- Monitor legislation and issues affecting disability access and accommodations
- Maintain accurate case records in case management systems and designated databases
- Provide professional opinions and documentation for grievances, arbitration, depositions, and other forums
- Adhere to SLAs and quality standards while managing high-volume complex cases
Requirements
What you’ll need- Bachelor's degree
- At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field
- Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA
- Experience managing cases from initiation through resolution in a case management system
- Demonstrated ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing
- Experience with accommodations required for consideration
- Must be based in Atlanta, Georgia, USA
Benefits
Comp & perks- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)