Loan Servicing Specialist

Aston Carter

. Respond to client and internal inquiries regarding billing statements, account status, and account adjustments .

Posted 10/5/2026contractRemote • New York • United StatesMid-LevelSenior💰 $27 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan servicing, collections, and client communication, ensuring compliance with internal policies and FDCPA standards while maintaining accurate loan records and documentation. Proven ability to manage high-volume inquiries and coordinate with finance and client services to resolve borrower requests effectively.

Highest-signal resume keywords

Loan Collections ExperienceLoan Closing ExperienceFDCPA Compliance KnowledgeClient Service ExpertiseAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ServicingLoan DocumentationQuality ControlWire Transfer ProcessingACH ProcessingAccount MaintenanceLoan AdministrationCollectionsLoan ProcessingLending Operations

Soft Skills

Strong CommunicationOrganizational SkillsFollow-Through SkillsCustomer Service SkillsAbility To Handle High Volume

Industry Keywords

FDCPA StandardsClient ServicesLoan Closing ActivitiesBorrower RecordsLoan DisbursementsOperational InitiativesHigh-Volume CommunicationTimely CommunicationAdministrative DutiesService-Level Expectations

About the role

Key responsibilities & impact

Respond to client and internal inquiries regarding billing statements, account status, and account adjustments
Address questions related to promissory notes and the loan-funding process
Monitor the loan-service inbox and capture requests, documents, and deliverables
Manage Core Lending loan-closing activities and verify closing information in original documentation and the lending platform
Support loan disbursements and validate wire and ACH instructions against approved credit policies
Coordinate requested disbursements with the Finance Department
Conduct collection calls in accordance with FDCPA standards
Process returned mail, late notices, account changes, and servicing documentation
Maintain timely communication with Client Services and handle high-volume phone and email activity
Maintain accurate borrower and loan records within internal systems
Review and process account maintenance requests, including address and banking changes
Ensure compliance with internal lending policies and servicing procedures
Assist with loan documentation review and quality assurance
Track, organize, and maintain loan-related files and correspondence
Escalate borrower issues and delinquency concerns as appropriate
Support department reporting and operational initiatives
Partner with Finance and Client Services to resolve borrower requests
Manage multiple priorities while meeting service-level expectations
Perform additional administrative and operational duties as assigned

Requirements

What you’ll need

3+ years experience within Loan Collections, Loan Closing, Quality Control, or Client Services
Experience in loan servicing or lending operations
Proven client or borrower service experience
Familiarity with loan documentation and closing processes
Experience in collections and knowledge of FDCPA standards
Strong attention to detail and quality control
Experience handling wire or ACH information
Ability to handle high-volume phone and email communication
Strong administrative organization and follow-through skills
Customer service expertise
Experience in loans, closing, loan processing, and loan administration

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital coverage
401(k) Retirement Plan with pre-tax and Roth post-tax contributions
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Fully remote work from home
Long-term growth opportunities within lending, banking operations, financial services, or loan servicing functions