Human Resources Manager

Astound Broadband

. Partner with leaders on performance, conflict, conduct, and discipline matters .

Posted 11/10/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex employee relations matters, including workplace investigations and compliance with federal and state employment laws. Proficient in coaching leadership on performance management and utilizing data to enhance employee engagement and productivity.

Highest-signal resume keywords

Employee Relations ManagementWorkplace InvestigationsFederal And State Employment LawConflict ManagementHRIS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace InvestigationsConflict ManagementPerformance ManagementEmployee Relations ProceduresData AnalysisPolicy InterpretationCorrective Action DocumentationPerformance Improvement PlansCompliance MonitoringNegotiation

Soft Skills

Effective CommunicationCoachingCritical ThinkingRelationship BuildingProblem Solving

Tools & Technologies

Microsoft OfficeHRIS SystemsWorkdayServiceNowPeopleSoftSharePointTeams

Certifications & Qualifications

SHRM CertificationHRCI CertificationCERP Certification

Industry Keywords

Employee RelationsEEO RegulationsWorkplace Anti-DiscriminationTitle VIIADAFMLAMulti-State Business EnvironmentRemote/Hybrid Work Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Partner with leaders on performance, conflict, conduct, and discipline matters
Maintain positive employee relationships while ensuring compliance with company standards and applicable federal, state, and local laws
Facilitate prompt and effective resolution of workplace conflicts and employee issues
Serve as a primary point of contact for employee relations matters
Support, coach, and advise managers on performance management, employee discipline, policy interpretation, and termination processes
Conduct complex workplace investigations related to employee claims
Provide resolution recommendations to HR and Operations partners
Prepare investigation summary reports, conclusions, and recommendations
Advise business management and leadership on employee relations issues using independent judgment and critical thinking
Consult with management on employee performance improvement plans
Partner with leaders, Senior HR leadership, and internal counsel on corrective actions, documentation, and performance coaching
Make recommendations to internal Legal counsel and leaders regarding corrective actions and performance management
Review and edit corrective action documentation
Partner with external employment counsel on escalated matters
Track employee data, metrics, and trends to identify process improvements
Monitor changes in federal, state, and local legislation and recommend policy or practice adjustments
Coach leadership and implement strategies to improve engagement and productivity
Use data to proactively address potential issues and improve the employee experience
Perform other duties as assigned

Requirements

What you’ll need

Minimum 5+ years of experience managing and resolving complex employee relations matters in a multi-state business environment
Minimum 5 years in a Generalist or higher role
Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations-related laws, including Title VII, the ADA, the FMLA and state law equivalents
Highly skilled in workplace investigations, negotiation, conflict management, and employee relations procedures and processes
Investigations experience in a remote/Hybrid work environment
Ability to manage multiple priorities effectively and handle more complex duties with less oversight than a Generalist/Sr. Generalist level role
Effective verbal and written communication with all levels of the organization
Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint
Proficiency in HRIS systems such as Workday, ServiceNow, or PeopleSoft
Bachelor's degree in Human Resources, Human Development, Psychology, or related field preferred; or equivalent experience
Human resources certification (SHRM/HRCI/CERP) preferred
Ability to travel to support market needs

Benefits

Comp & perks

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Rewards and recognition programs
Personalized training, coaching, and a supportive work environment