Astound Broadband

Sales

• Lead day-to-day activities of a team of Direct Sales Representatives focused on Single Family door-to-door prospecting and Multi-Dwelling Unit relationships
• Demonstrate knowledge of pricing, product changes, service processes, and local competition
• Serve as subject matter expert for billing systems, reporting structures, CRM tools, and other sales-channel systems
• Provide weekly team updates to ensure representatives are informed and set proper customer expectations
• Monitor daily activities and bi-weekly targets; review team performance against monthly new-customer sales budgets
• Conduct one-on-one coaching, field ride-alongs, productivity documentation, and performance management
• Collaborate across the Region to develop sales incentives and recognition opportunities
• Maintain budgeted headcount and partner with recruiting to source candidates and conduct interviews
• Develop relationships within local communities through tabling events and Multi Family sponsorship opportunities
• Ensure team members maintain a neat appearance and professional presentation
• Support residential multi-unit dwelling customers and build partnerships with property managers and leasing agents
• Follow company safety standards, accident-reporting procedures, OSHA rules, and National Electric Safety Code regulations
• Perform other duties as assigned

Regional Direct Sales Manager

Manager

• Coordinate with utilities, municipalities, engineers, developers, and permitting authorities
• Manage make-ready and right-of-way activities
• Support network design, materials planning, and capital project development
• Ensure timely responses to sales-related construction quotes
• Track construction progress and address issues with project leadership
• Process damage claims
• Analyze project data
• Provide training and guidance to construction leads while managing multiple complex projects
• Supervise and evaluate construction personnel
• Coordinate construction efforts through in-house and contract labor for new construction and rebuild projects, both aerial and underground
• Represent Wave with governmental, municipal, and related industry organizations
• Coordinate utility-company work in the right of way, including pole transfers, system maintenance, pole inspection, relocation of plant and plant extensions
• Coordinate with engineers and developers in designing the plant
• Work with staff designing, drawing and sketching equipment installations and locations
• Complete material orders for planned construction
• Monitor contractor performance and ensure compliance with agreements, requirements, and codes
• Perform site inspections for quality control and safety
• Coordinate permitting and the make-ready process
• Ensure staff responds to residential and small business sales quotes within deadlines
• Communicate construction-progress concerns to the Project Manager or designated supervisor
• Review and process damage claims
• Work with staff on capital projects and purchase requests for the construction team
• Perform other duties as assigned

Construction Manager

Dispatcher

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Perform other duties as assigned

Broadband Dispatcher I

Database Administrator

• Monitor and maintain Microsoft SQL Server databases in development, test, and production environments
• Perform routine database administration within Microsoft SQL Server, including backups, restores, integrity checks, and index maintenance
• Assist with Microsoft SQL Server database provisioning, configuration, and patch management
• Monitor Microsoft SQL Server database performance and help identify bottlenecks or optimization opportunities
• Troubleshoot Microsoft SQL Server database connectivity and performance issues
• Assist with Microsoft SQL Server upgrades, migrations, and deployments
• Maintain Microsoft SQL Server database security, permissions, and role-based access controls
• Assist with administration and monitoring of Oracle Database environments
• Support Oracle backup and recovery operations using RMAN
• Help monitor Oracle database health, performance, and storage utilization
• Participate in Oracle patching and upgrade activities
• Support Oracle user account management and security administration
• Work closely with the Director of IT, application teams, and system engineers to ensure database performance, availability, security, and reliability
• Perform other duties as assigned

Junior SQL Database Administrator

• Obtain new customers in a residential environment through professional, face-to-face interaction with residents, property management groups, and other referral sources
• Aggressively pursue leads provided daily
• Understand every unique element of assigned properties within portfolio
• Distribute marketing material and facilitate strategic marketing campaigns
• Build Astound brand awareness
• Review and understand property contract language, service levels, restrictions, and obligations
• Understand customer needs and articulate solutions
• Attend mandatory sales meetings
• Report sales statistics accurately and promptly to management
• Stay up to date with competitors in the market
• Visit potential customers at their residences to discuss service needs, provide quotes, and sign up orders
• Perform other duties as assigned

Direct Sales Representative – Multi-Dwelling Units

• Obtain new customers in residential environments through professional face-to-face interactions
• Aggressively pursue daily provided leads
• Understand unique elements of assigned properties within the portfolio
• Distribute marketing materials and facilitate strategic marketing campaigns
• Build Astound brand awareness
• Review and understand property contract language, service levels, restrictions and obligations
• Understand customer needs and articulate solutions
• Attend mandatory sales meetings
• Report sales statistics accurately and promptly to management
• Monitor competitor activity in the market
• Visit potential customers at residences, discuss service needs, provide quotes and sign-up orders
• Perform other duties as assigned
• Represent Astound’s residential direct sales initiatives in the field

Regional Direct Sales Manager

Construction Manager

Broadband Dispatcher I

Junior SQL Database Administrator

Direct Sales Representative – Multi-Dwelling Units

Direct Sales Representative – Residential