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Manager, Regional Direct Sales
Astound Broadband. Lead day-to-day activities of a team of Direct Sales Representatives focused on single-family door-to-door prospecting and multi-dwelling-unit relationships .
About the role
Key responsibilities & impact- Lead day-to-day activities of a team of Direct Sales Representatives focused on single-family door-to-door prospecting and multi-dwelling-unit relationships
- Engage, market, and cultivate partnerships to deliver sales targets
- Demonstrate knowledge of pricing, product changes, and service processes to provide a strong customer experience
- Serve as subject matter expert for sales-channel systems and tools, including billing, reporting, and CRM systems
- Provide weekly team-meeting updates and ensure representatives set proper customer expectations
- Monitor daily activities and bi-weekly targets; review team performance against monthly new-customer sales budgets
- Conduct one-on-one coaching and field ride-alongs, document productivity, and manage performance consistently
- Collaborate across the region to develop sales incentives and recognition opportunities
- Maintain budgeted headcount; partner with recruiting to source candidates and conduct interviews
- Develop positive local-community relationships through tabling events and multifamily sponsorship opportunities
- Ensure the team maintains a neat appearance and presents itself professionally
- Support residential multi-unit dwelling customers and build partnerships with property managers and leasing agents
- Follow company safety standards, accident-reporting procedures, OSHA rules, and National Electric Safety Code requirements
- Perform other duties as assigned
Requirements
What you’ll need- College degree or high school diploma; equivalent combination of education and sales experience
- Minimum 3 years’ experience in management
- Basic knowledge and aptitude of telecommunications Direct Sales or other face-to-face sales
- Knowledge of the cable industry, regional communities, customers and staff
- Proven record of delivering above expected performance from sales teams
- Highly productive and able to prioritize multiple tasks to maximize customer acquisition and retention
- Ability to effectively work and communicate with other workgroups
- Ability to facilitate a harmonious team environment
- Recognizes the importance of quality in providing a competitive edge
- Valid driver’s license and satisfactory driving record as determined by the Company
- Strong organization skills with attention to detail and accuracy
- Highly proficient using MS Office products: Word, Excel, PowerPoint
- Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers
- Ability to understand and follow company safety standards and practices, including accident reporting procedures
- Understanding and following applicable OSHA and National Electric Safety Code rules and regulations
Benefits
Comp & perks- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
- Uncapped commissions with targeted commissions up to $65,000 annually or more
- Flexible work arrangement with two days per week in the office and flexibility to work from a home office, the field, or a nearby Astound office
- Personalized training, coaching, and a supportive work environment
- Rewards and recognition programs