Director – Managed Service Operations Lead

AstraZeneca

. Develop and lead the outsourced service approach for EUIT across key technology collaborators .

Posted 10/22/2026full-timeChennai • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology operations and service management, with a strong focus on improving service reliability, operational resilience, and performance through automation and AIOps. Proven ability to lead business continuity and disaster recovery initiatives while managing strategic technology partnerships.

Highest-signal resume keywords

Technology Operations LeadershipService Management GovernanceAIOps ImplementationBusiness Continuity PlanningOperational Resilience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementAutomationAIOpsDisaster RecoveryOperational ResilienceITILSite Reliability EngineeringDevOpsObservabilityCost Efficiency Improvement

Soft Skills

Stakeholder InfluenceCollaborationTrust BuildingAccountabilityCommunication

Tools & Technologies

Cloud PlatformsData PlatformsTechnology PlatformsManaged ServicesPredictive Insight Tools

Certifications & Qualifications

ISO 22301MBCI

Industry Keywords

PharmaceuticalsLife SciencesRegulated EnvironmentCrisis ManagementManaged Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and lead the outsourced service approach for EUIT across key technology collaborators
Shape and continuously improve the EUIT managed service model across infrastructure, applications, data and technology platforms
Establish standards, governance and ways of working across strategic partners
Oversee service health across availability, resilience, security, performance, quality and user experience
Introduce outcome-based measures connecting technology performance with business impact
Strengthen major incident, problem and change management, focusing on root causes
Ensure new products and capabilities transition smoothly into sustainable operations
Establish a roadmap for automated detection, diagnosis and remediation
Champion AIOps, observability and responsible AI use to reduce manual effort and improve resolution
Turn ideas into practical pilots and scalable capabilities
Establish unit-cost measures and improve efficiency through automation, consolidation, demand management, rightsizing and commercial opportunities
Lead EUIT business continuity and shape technology business continuity and disaster recovery approaches
Ensure critical services have current and tested recovery plans and coordinate responses during significant disruptions
Build strategic partner relationships based on transparency, trust and shared accountability
Work with senior partner leaders, Procurement and Finance on expectations, outcomes, contracts, demand, capacity, benchmarking and transitions
Provide senior leaders with insight into operational health, resilience, risk and partner performance
Improve reporting and predictive insight to identify emerging risks early
Develop colleagues and collaborating groups in site reliability, automation, AI engineering, observability and service management

Requirements

What you’ll need

12+ years in technology operations, service management or related technology leadership roles
Experience leading or governing managed services across infrastructure, cloud, applications, data or technology platforms
Experience managing strategic technology partners and outsourced or offshore delivery models
Experience improving service reliability, operational resilience and performance at scale
Experience applying automation, AIOps, self-healing or AI to improve operational outcomes
Experience leading business continuity, disaster recovery or technology resilience programmes
Experience improving cost efficiency while protecting or improving service quality
Experience working in product-centric, DevOps or Site Reliability Engineering environments
Experience influencing senior stakeholders and delivering results across matrixed organisations without direct authority
Broad understanding of ITIL, SRE, DevOps, observability and FinOps
Knowledge of business continuity, crisis management and disaster recovery
Experience with ISO 22301, MBCI, cloud, data or AI-related certifications is valuable but not essential
Experience within pharmaceuticals, life sciences or another regulated environment would be beneficial

Benefits

Comp & perks

Inclusive and diverse workplace
Recruitment adjustments or accommodations available upon request