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Director – Managed Service Operations Lead
AstraZeneca. Develop and lead the outsourced service approach for EUIT across key technology collaborators .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations and service management, with a strong focus on automation, AIOps, and service reliability. Proven ability to lead business continuity and disaster recovery initiatives while managing strategic technology partnerships.
Highest-signal resume keywords
Technology Operations LeadershipService Management GovernanceAutomation and AIOps ImplementationBusiness Continuity and Disaster RecoveryStrategic Partner Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ReliabilityOperational ResiliencePerformance ImprovementAutomationAIOpsSite Reliability EngineeringDevOpsObservabilityCrisis ManagementDisaster Recovery
Soft Skills
Stakeholder InfluenceCross-Functional CollaborationTransparencyTrust BuildingAccountability
Tools & Technologies
ITILSREFinOpsCloud PlatformsData PlatformsAI TechnologiesPredictive AnalyticsCommercial Governance
Certifications & Qualifications
ISO 22301MBCI
Industry Keywords
PharmaceuticalsLife SciencesRegulated EnvironmentManaged ServicesOutsourced Delivery Models
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Develop and lead the outsourced service approach for EUIT across key technology collaborators
- Shape and continuously improve the EUIT managed service model across infrastructure, applications, data and technology platforms
- Establish standards, governance and ways of working across strategic partners
- Oversee service health across availability, resilience, security, performance, quality and user experience
- Introduce outcome-based measures connecting technology performance with business impact
- Strengthen major incident, problem and change management, focusing on root causes
- Ensure new products and capabilities transition smoothly into sustainable operations
- Establish a roadmap for automated detection, diagnosis and remediation
- Champion AIOps, observability and responsible AI use to reduce manual effort and improve resolution
- Turn automation and AI ideas into practical pilots and scalable capabilities
- Improve efficiency through automation, consolidation, demand management, rightsizing and commercial opportunities
- Lead EUIT business continuity and shape technology disaster recovery across services and partners
- Ensure critical services have current and tested recovery plans
- Coordinate EUIT responses during significant disruptions and strengthen resilience through exercises and continuous learning
- Build strategic partner relationships based on transparency, trust and shared accountability
- Work with senior partner leaders to agree expectations, review outcomes and address challenges
- Strengthen commercial governance across contracts, demand, capacity, benchmarking and partner transitions
- Provide senior leaders with insight into operational health, resilience, risk and partner performance
- Improve data, reporting and predictive insight to identify emerging risks earlier
- Establish measures for service health, user experience, productivity, cost, resilience and capacity
- Develop capabilities in site reliability, automation, AI engineering, observability and service management
Requirements
What you’ll need- 12+ years in technology operations, service management or related technology leadership roles
- Experience leading or governing managed services across infrastructure, cloud, applications, data or technology platforms
- Experience managing strategic technology partners and outsourced or offshore delivery models
- Experience improving service reliability, operational resilience and performance at scale
- Experience applying automation, AIOps, self-healing or AI to improve operational outcomes
- Experience leading business continuity, disaster recovery or technology resilience programmes
- Experience improving cost efficiency while protecting or improving service quality
- Experience working in product-centric, DevOps or Site Reliability Engineering environments
- Experience influencing senior stakeholders and delivering results across matrixed organisations without direct authority
- Broad understanding of ITIL, SRE, DevOps, observability, FinOps, business continuity, crisis management and disaster recovery
- Experience with ISO 22301, MBCI, cloud, data or AI-related certifications is valuable but not essential
- Experience within pharmaceuticals, life sciences or another regulated environment would be beneficial
Benefits
Comp & perks- Inclusive and diverse workplace
- Recruitment process adjustments or accommodations available upon request