Director, Patient Services Strategy – Cell & Gene Therapy

AstraZeneca

. Build the patient services strategy for AstraZeneca’s US Cell & Gene Therapy portfolio from concept through execution .

Posted 10/8/2026full-timeUnited StatesLead💰 $210,856 - $242,785 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing patient services strategies for Cell & Gene Therapy, with a strong focus on cross-functional collaboration, patient journey mapping, and optimizing customer experience. Proven ability to lead complex initiatives, negotiate outcomes, and utilize data-driven insights to enhance service delivery.

Highest-signal resume keywords

Cell And Gene Therapy ExpertiseCross-Functional Strategy LeadershipPatient Journey DevelopmentMarket Access ExperienceDigital Health Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Services StrategyLaunch PlanningCustomer Experience StrategyReimbursement KnowledgeHealthcare NavigationComplex Site-Of-Care ModelsInvestment RecommendationsSuccess Measures DefinitionData AnalysisBusiness Case Development

Soft Skills

Influence Without AuthorityTrust BuildingConstructive ChallengeNegotiationTeam Alignment

Tools & Technologies

CRM PlatformsPatient Engagement TechnologiesSupport Program OperationsDigital Health Tools

Industry Keywords

PharmaceuticalBiotechHealthcareOncologyRare DiseaseSpecialty PharmacyMarket AccessPatient SupportCommercial RolesCustomer Insights

About the role

Key responsibilities & impact

Build the patient services strategy for AstraZeneca’s US Cell & Gene Therapy portfolio from concept through execution
Partner across Brand Marketing, Market Access, Commercial Operations, Medical, Digital, and launch teams
Design support models for Cell & Gene Therapy patients, caregivers, referral networks, and treatment centers
Create the US strategy and advance launch readiness across forthcoming assets
Define the future-state model, close capability gaps, sequence investments, negotiate trade-offs, and scale asset-specific solutions
Own the US Patient Support strategy and operating model, including priorities, capabilities, investments, decision rights, launch readiness, and outcomes
Develop multiyear investment recommendations and present business cases and trade-offs to senior leaders
Create integrated support offerings for complex treatment pathways
Build Cell & Gene Therapy expertise, scalable frameworks, and effective ways of working across US Patient Support
Direct launch workstreams through implementation and integrate roadmaps, dependencies, decisions, readiness, and success measures
Establish governance and accountability, resolve issues, and embed patient support across launch, access, and field-readiness plans
Map patient, provider, caregiver, and treatment-center journeys and identify barriers
Use customer research to shape services that simplify access and improve engagement
Build shared ownership across functions and advise executives using data, customer insights, and business implications
Lead through influence, resolve tension, negotiate outcomes, and keep teams aligned to milestones
Track support models, customer expectations, and industry benchmarks
Define success measures and use qualitative and quantitative insights to optimize services

Requirements

What you’ll need

Bachelor's degree required; advanced degree preferred
10+ years in pharmaceutical, biotech, healthcare, market access, patient services, customer experience, marketing, or commercial roles
Experience leading cross-functional strategy from concept through implementation, coordinating workstreams, decisions, risks, and milestones
Deep understanding of Cell and/or Gene Therapy patient support, reimbursement, access, and healthcare navigation
Experience supporting launch planning or commercialization initiatives
Experience developing patient journeys and customer experience strategies
Ability to earn trust, build followership, influence without authority, challenge constructively, and hold boundaries
Ability to convert complexity into an executable strategy and negotiate decisions balancing patient, business, and partner needs
Commit to average 3 days per week in office in Gaithersburg
Oncology, Rare Disease, Specialty Pharmacy, or Market Access experience
Experience working with treatment centers, referral networks, and complex site-of-care models
Knowledge of digital health, CRM platforms, patient engagement technologies, and support program operations
Experience managing agencies, consultants, technology vendors, or patient support partners

Benefits

Comp & perks

Eligibility for short-term incentive bonuses
Equity-based awards for salaried roles
Qualified retirement programs
Paid time off, including vacation, holiday, and leaves
Health coverage
Dental coverage
Vision coverage
Disability accommodation support during the application process