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Medical Representative
AstraZeneca. Engage Healthcare Professionals through approved digital and remote channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in virtual customer engagement and relationship building, utilizing tools like Veeva Engage and CRM systems to achieve business objectives while ensuring compliance with pharmaceutical promotion regulations.
Highest-signal resume keywords
Veeva EngageCRM SystemsPharmaceutical Promotion ComplianceDigital Engagement PlatformsCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy DegreeMedicine DegreeVeterinary Medicine DegreeScience DegreeDigital LiteracyOmnichannel Engagement StrategiesMarket Dynamics UnderstandingCustomer Insights AnalysisRemote DetailingScientific Communication
Soft Skills
Strong Communication SkillsPresentation SkillsRelationship BuildingSelf-MotivatedWell Organized
Tools & Technologies
Veeva CRMSalesforceMicrosoft TeamsZoomEmail Communication
Industry Keywords
Pharmaceutical SalesMedical PromotionCustomer EngagementDigital MarketingVirtual Interactions
About the role
Key responsibilities & impact- Engage Healthcare Professionals through approved digital and remote channels
- Deliver high-quality scientific and promotional virtual interactions supporting customer engagement, business objectives, and improved patient outcomes
- Conduct remote detailing sessions using Veeva Engage, Microsoft Teams, Zoom, approved email, and other company-approved tools
- Build trusted customer relationships through consistent, value-driven engagement
- Adapt communication style and channel mix to customer needs, preferences, and digital affinity
- Communicate product, disease area, and scientific information clearly and accurately
- Tailor discussions to customer needs while maintaining compliance with local regulations and company policies
- Maintain understanding of product knowledge, clinical evidence, market dynamics, and competitor activity
- Execute coordinated omnichannel engagement plans with Sales, Marketing, Medical, and Digital teams
- Support customer journeys through virtual calls, approved follow-up communications, webinars, and digital content
- Use customer insights and engagement data to improve future interactions
- Achieve agreed engagement, activity, and business objectives
- Maintain accurate customer interaction records in approved CRM systems
- Share customer feedback, market intelligence, and engagement learnings with internal teams
- Partner with field sales, marketing, medical affairs, and digital marketing teams
- Contribute to best-practice sharing and continuous improvement of virtual engagement approaches
- Support adoption of new digital capabilities and customer engagement models
Requirements
What you’ll need- Bachelor degree in Pharmacy, Medicine, Veterinary Medicine, Science, or a related healthcare field
- Strong communication and presentation skills
- Ability to build relationships and influence through virtual channels
- High digital literacy and comfort using CRM, collaboration, and digital engagement platforms
- Self-motivated, well organized, and able to manage customer engagement remotely
- Strong understanding of compliance requirements in pharmaceutical promotion
- Preferred: Experience in pharmaceutical sales, medical promotion, inside sales, customer engagement, or digital marketing
- Preferred: Experience using Veeva CRM, Veeva Engage, Salesforce, Microsoft Teams, Zoom, or similar platforms
- Preferred: Familiarity with omnichannel customer engagement strategies
Benefits
Comp & perks- Inclusive and diverse workplace
- Equal opportunity employment
- Applications welcomed from all qualified candidates regardless of characteristics
- Compliance with applicable laws and regulations on non-discrimination, work authorization, and employment eligibility verification