OneSource Support Specialist

AstraZeneca

. Provide high-touch, personalized support to patients and caregivers throughout the Alexion Rare Disease patient journey .

Posted 11/2/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $82,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support and case management, with a strong focus on communication, problem-solving, and organizational skills. Proficient in navigating insurance coverage and reimbursement processes while providing empathetic support to patients and caregivers.

Highest-signal resume keywords

Case Management ExperiencePatient Support Program ExperienceInsurance Coverage KnowledgeCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryComputer LiteracyPatient AdvocacyReimbursement ProcessesBenefit InvestigationAdverse Event ReportingVaccination AssistanceTreatment Adherence SupportDocumentation in CRMCross-Functional Collaboration

Soft Skills

EmpathyProblem-SolvingFlexibilityTeamworkInitiative

Tools & Technologies

CRM SoftwarePV Event Reporting ToolPhone SystemsElectronic Messaging

Certifications & Qualifications

Associate's DegreeBA/BS Degree Preferred

Industry Keywords

Pharmaceutical IndustryBiotech IndustryManaged CareRare DiseaseBuy-and-Bill Therapy

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide high-touch, personalized support to patients and caregivers throughout the Alexion Rare Disease patient journey
Deliver initial product onboarding and long-term treatment adherence support
Provide disease-state education, treatment support through community connections, and access support
Place welcome calls to introduce the OneSource program and confirm support needs
Communicate Benefit Investigation results to patients and healthcare providers and help interpret them
Inform patients about financial support eligibility and enroll eligible patients in Alexion assistance programs
Conduct routine and year-end coverage reverification outreach with patients, caregivers, healthcare providers, insurers, and Alexion colleagues
Connect patients with the Alexion patient community and disease advocacy groups
Assist patients in receiving required vaccinations
Document patient interactions in the CRM and maintain required records
Report adverse events in the PV Event Reporting Tool
Coordinate healthcare provider needs from case creation through product delivery and ongoing support
Respond to physician and office staff questions and address issues with cross-functional partners
Obtain missing information from healthcare providers
Resolve access barriers and support insurance denials and appeals with appropriate field specialists
Initiate adherence programs and connect with patients through defined product-specific channels
Educate patients and caregivers about long-term product administration and product switching
Provide emotional support to patients and caregivers
Build compliant relationships with internal and external stakeholders, including patient education, reimbursement, account management, pharmacy, and site-of-care teams
Escalate access issues and coordinate timely resolution
Participate in cross-functional meetings, Hypercare calls, One Alexion meetings, and other project work

Requirements

What you’ll need

Associate's Degree required
Minimum of 3 to 5 years Case Management or recognized equivalent of education and experience, such as contact center, nursing, social service support, healthcare customer service, insurance reimbursement, or patient advocacy
Well-developed communication, collaboration, and problem-solving skills
Data entry and computer literacy skills
Ability to work independently, be goal-directed, and maintain strong organizational skills
Flexibility and ability to adapt to a changing work environment
Willingness to adjust work schedules in response to department needs
Ability to use a computer and communicate via phone, email, video, and electronic messaging
BA/BS Degree preferred
Patient contact center or patient support program experience is a plus
Excellence communicating over the phone and handling phone systems and/or experience in a call recorded environment
Familiarity with legal and regulatory components of the pharmaceutical and biotech industry
Rare disease experience is a plus
Deep understanding of insurance coverage and reimbursement processes
Familiarity with managed care, buy-and-bill therapy, and reimbursement for infused therapies
Experience assisting patients and caregivers
Demonstrated success working within high-performing cross-functional teams
Strong empathetic, communication, and listening skills
Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy
Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment
Initiative, teamwork, and accountability
Must live in the state of Arizona
Must maintain general availability during standard business hours

Benefits

Comp & perks

Short-term incentive bonus opportunity
Equity-based long-term incentive program for salaried roles or retirement contribution for hourly roles
Qualified retirement program (401(k) plan)
Paid vacation and holidays
Paid leaves
Medical, prescription drug, dental, and vision coverage
Fully remote work arrangement
Up to 10% travel to existing Alexion sites; travel may be higher during new hire and refresher trainings