OneSource Support Specialist

AstraZeneca

. Deliver personalized patient and caregiver support throughout the Alexion Rare Disease treatment journey .

Posted 9/24/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $82,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient and caregiver support throughout the treatment journey, with a strong focus on insurance coverage, reimbursement processes, and effective communication. Capable of building relationships with stakeholders while maintaining compliance and adapting to a dynamic healthcare environment.

Highest-signal resume keywords

Case Management ExperienceInsurance Coverage KnowledgePatient Advocacy SkillsCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReimbursement ProcessesPatient Support Program ExperienceCoverage ReverificationAdverse Event ReportingProduct OnboardingTreatment Adherence SupportDocumentation in CRMVaccination AssistanceBenefit Investigation

Soft Skills

EmpathyCollaborationProblem-SolvingFlexibilityInitiative

Tools & Technologies

CRM SoftwarePV Event Reporting ToolPhone SystemsElectronic Messaging

Certifications & Qualifications

Associates DegreeBA/BS Degree Preferred

Industry Keywords

Pharmaceutical IndustryBiotech IndustryManaged CareBuy-and-Bill TherapyRare Disease

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Deliver personalized patient and caregiver support throughout the Alexion Rare Disease treatment journey
Provide initial product onboarding and long-term treatment adherence support
Share disease, diagnosis, community resource, and treatment support materials
Conduct welcome calls and confirm required or requested support
Communicate benefit investigation results and interpret them for patients and healthcare professionals
Inform patients about financial support eligibility and enroll eligible patients in assistance programs
Conduct coverage reverification outreach with patients, caregivers, healthcare providers, insurers, and Alexion colleagues
Connect patients with Alexion communities and disease advocacy groups
Assist patients in receiving required vaccinations
Document patient interactions and case status in CRM and required records
Report adverse events in the PV Event Reporting Tool
Coordinate healthcare professional needs from case creation through product delivery and ongoing support
Respond to physician and office staff questions and obtain missing information
Engage cross-functional partners to resolve access and treatment barriers
Apply reimbursement knowledge during insurance approval and coordinate denial or appeal support
Initiate adherence programs and maintain defined patient touchpoints
Educate patients and caregivers about product administration and product switching
Provide emotional support to patients and caregivers
Build compliant relationships with internal and external stakeholders
Escalate access issues and coordinate timely resolutions
Participate in cross-functional meetings, Hypercare calls, One Alexion meetings, and project work

Requirements

What you’ll need

Associates Degree Required
Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.)
Well-developed communication, collaboration, problem-solving, data entry, and computer literacy skills
Ability to work independently, be goal-directed, and have strong organizational skills
Flexibility and ability to adapt to a changing work environment
Willingness to adjust work schedules in response to department needs
Ability to use a computer and communicate via phone, email, video, and electronic messaging
BA/BS Degree preferred
Patient contact center or patient support program experience is a plus
Excellence communicating over the phone and handling phone systems and/or experience in a call recorded environment
Familiarity with legal and regulatory components of the pharmaceutical and biotech industry
Rare disease experience is a plus
Deep understanding of insurance coverage and reimbursement processes
Familiarity with managed care, buy-and-bill therapy, and reimbursement for infused therapies
Experience assisting patients/caregivers
Demonstrated success working within high-performing cross-functional teams
Strong empathetic, communication, and listening skills
Ability to act with urgency, flexibility, and creativity
Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment
Demonstrated initiative, teamwork, and accountability

Benefits

Comp & perks

Short-term incentive bonus opportunity
Eligibility for equity-based long-term incentive program (salaried roles) or retirement contribution (hourly roles)
Qualified retirement program (401(k) plan)
Paid vacation and holidays
Paid leaves
Medical coverage
Prescription drug coverage
Dental coverage
Vision coverage
Reasonable accommodations for disabilities or special needs