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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Data Center operations, including hardware installation, cabling, and maintenance, while adhering to Standard Operating Procedures and safety policies. Proficient in troubleshooting and managing ticketing systems to ensure effective communication and quality service delivery.
Highest-signal resume keywords
Data Center OperationsCabling Systems InstallationTicket Management SystemsTroubleshooting SkillsComputer Hardware Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cabling SystemsCAT5e and CAT6 Copper CableMulti-Mode and Single-Mode FiberData Center Best PracticesCable ManagementCopper and Fiber TestersMaterial Handling Equipment OperationBasic Fault TolerancePower Usage CalculationNetworking Components Understanding
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationStrong Organization SkillsAdaptability to Changing PrioritiesEffective Customer Communication
Tools & Technologies
Standard Desktop PC ToolsMS OfficeMS OutlookTicketing System SoftwareCable Management Tools
Industry Keywords
Data Center MaintenanceAsset TaggingServer InstallationSafety PoliciesSecurity PoliciesOn-Call ResponseElectrical InfrastructureHVAC SystemsBandwidth InfrastructureFiber/Copper Topologies
Tech Stack
Tools & technologiesRuby on Rails
About the role
Key responsibilities & impact- Assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes, and server installations
- Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
- Confirm and label devices, racks, and cables
- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
- Work under the direction of the Site Operations Supervisor and/or Operations Manager
- Follow Standard Operating Procedures, program policies, safety policies, and security policies
- Meet requirements for quality and quantity of work
- Perform other duties as required
Requirements
What you’ll need- High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call
- Effectively utilize the ticket management systems
- Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices, including basic fault tolerance, cable routing, and calculating power usage
- Experience with cable management and knowledge of how to run fiber and copper in a data center
- Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
- Must provide own transportation to work locations
- Able to safely lift and move a minimum of fifty (50) pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Benefits
Comp & perks- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
