Astreya

Project Manager

• Lead and manage complex, cross-functional projects and initiatives within the Data Center and Edge Network Services organization
• Assess new or emerging priorities and establish project structures, plans, processes, and execution mechanisms
• Partner with technical, engineering, operations, supply chain, and business stakeholders to align priorities, dependencies, timelines, and deliverables
• Drive execution of high-priority initiatives while identifying risks, issues, dependencies, and opportunities
• Provide flexible project management coverage across multiple initiatives and teams
• Assume interim project management responsibility for existing programs and establish understanding of scope, status, risks, and next steps
• Develop and maintain project plans, schedules, status reporting, risk and issue tracking, and other program management mechanisms
• Communicate progress, risks, decisions, and escalations to stakeholders at all levels
• Establish repeatable processes to improve execution and operational efficiency
• Coordinate geographically distributed and cross-functional teams to drive accountability and timely delivery
• Improve project and program management practices, tools, and processes across the organization

Project Manager IV – Infrastructure, Data Center & Edge Network Services

Artificial Intelligence

• Design, develop, and implement AI and ML solutions that improve the efficiency and effectiveness of Astreya's IT managed services
• Collaborate with cross-functional teams to identify opportunities for AI/ML integration in existing systems and processes
• Develop and maintain scalable AI/ML models for predictive maintenance, anomaly detection, and automated incident response
• Implement natural language processing solutions to enhance service desk operations and customer interactions
• Create and optimize algorithms for data mining, machine learning, and statistical analysis
• Work on computer vision projects to enhance IT asset management and security surveillance systems
• Develop AI-powered automation solutions for network management and cybersecurity threat detection
• Conduct research on the latest AI/ML technologies and methodologies to drive innovation
• Collaborate with data engineers to ensure high-quality data pipelines for AI/ML models
• Participate in the full software development lifecycle, including requirements gathering, design, implementation, testing, and deployment
• Document technical specifications, architecture designs, and best practices for AI/ML solutions
• Ensure AI/ML solutions comply with relevant industry standards and regulations

Senior Consultant – AI & Automation

Full-stack Engineer

• Design, develop, troubleshoot, and debug software programs for enhancements and new products
• Develop software and tools in support of design, infrastructure, and technology platforms
• Provide operational support for Java-based applications and services running in production
• Troubleshoot application, server, and infrastructure issues to quickly restore service
• Analyze logs, performance metrics, and system behavior to identify root causes
• Support Linux-based server environments and application infrastructure
• Develop and maintain automation scripts and tools to improve operational efficiency
• Collaborate with software engineers, DevOps, SRE, and infrastructure teams
• Participate in incident response, root cause analysis, and production support activities
• Monitor application health, system performance, and availability
• Document operational procedures and troubleshooting guides
• Recommend improvements to system reliability, scalability, and automation

Software Engineer III

• Plan and coordinate aspects of data center projects from initiation to delivery
• Coordinate implementation processes including asset management, resource allocation, progress tracking, change control, documentation, training, and on-time delivery within budget constraints
• Manage assets and materials across data centers and warehouses
• Gather and maintain project requirement lists
• Provide weekly project updates, including action item updates
• Schedule and coordinate project reviews and follow up on assigned actions
• Communicate project status accurately to the project team
• Maintain and monitor project plans, schedules, work hours, and expenditures
• Assist with identifying project issues, assigning or escalating solutions to the appropriate team member or client manager
• Organize, attend, and participate in stakeholder meetings
• Document and follow up on important meeting actions and decisions
• Collaborate with regional teams responsible for project resources and ticket resolution
• Monitor the ticketing system daily and reassign tickets where required
• Produce regular reports
• Identify trends or recurring problems and escalate them to management
• Assist with locating and defining process improvement opportunities
• Maintain current knowledge of processes and procedures
• Support SDMs/Project Managers with analytical needs, critical metrics, KPIs, and actionable insights
• Perform other duties as required

Project Coordinator II

Manager

• Oversee, plan, and execute complex, high-impact projects from initiation to completion
• Collaborate with departments and leadership to align projects with strategic goals and objectives
• Develop project charters, scope documents, resource plans, schedules, budgets, and work plans
• Conduct feasibility studies, stakeholder analyses, and risk assessments
• Lead multidisciplinary teams, assign tasks, manage workloads, and monitor performance
• Use project management tools to track milestones, tasks, and deliverables
• Communicate project status, risks, and key decisions to stakeholders
• Identify risks and develop mitigation strategies
• Address challenges, escalations, conflicts, and project issues
• Use quantitative and qualitative data to inform decisions and optimize outcomes
• Oversee budgets, forecast and track expenses, and report variances
• Negotiate and coordinate vendor and third-party service provider contracts
• Optimize resource allocation and capacity planning
• Establish relationships with internal and external stakeholders
• Facilitate status meetings, presentations, and executive briefings
• Manage change requests and maintain alignment on scope, timelines, and costs
• Conduct post-project reviews and identify lessons learned and best practices
• Share knowledge and mentor junior project managers
• Promote consistent project management standards
• Stay current with industry trends, emerging technologies, and best practices

New Build Deployment Manager

Business Analyst

• Provide solutions that help attain business outcomes
• Analyze and propose system solutions for Line of Business and IT organizations
• Act as a strategic partner and business and technical liaison for the Billing Modernization program
• Assemble, analyze, and translate business requirements into detailed requirements and functional specifications
• Perform feasibility analysis, develop project scope, and provide recommendations on alternative solutions, project strategy, and deliverable prioritization
• Analyze business needs, define detailed requirements, and validate solutions with clients
• Analyze Oracle Customer Care and Billing (CC&B), Customer to Meter (C2M), and other meter-to-cash processes
• Lead and partner with technical teams to ensure successful project functionality delivery
• Collaborate with business clients and vendor implementers on functional solutions
• Communicate IT processes to business clients and vendor partners
• Analyze end-to-end complex business processes and client information needs
• Define and document business requirements for complex projects
• Evaluate and document alternatives for complex business problems
• Identify, propose, and influence IT solutions; negotiate requirements and deliverables with multiple business clients
• Provide expert information technology consulting to clients
• Create and review design and technical specification documents
• Coordinate analysis and requirements work for several projects
• Provide timely responses to client inquiries or delegate as appropriate
• Comply with SOX and other standard process requirements
• Support testing, project management, software development, compliance, recovery, operations, and maintenance activities
• Prepare and review test plans and perform quality reviews of test results
• Mentor Associate and Career-level team members
• Contribute to business cases for complex IT projects and initiatives
• Perform additional duties, including operation and maintenance support and testing of critical areas of complex applications

Business Analyst III – Oracle C2M, CC&B Analyst

Network Engineer

• Create, validate, and track optical cross connect (XC) requests through completion, including LOA/CFA documentation and vendor ticket follow-up
• Perform patch panel port assignments and maintain accurate panel/port inventory records in Meta's systems of record
• Forecast upcoming cross connect and patch panel capacity needs against project schedules; flag shortfalls early
• Audit and remediate data discrepancies between design intent, documented records, and as-built field conditions
• Drive vendor and colo provider deliverables: submit orders, track SLAs, escalate delays, and verify completion evidence
• Support field resources during installs and turn-ups by providing port assignments, cable schedules, and troubleshooting documentation
• Partner with NWI and ENS FTEs on scope reviews, readiness checks, and deployment handoffs
• Collaborate with other MSP engineers to share workload, maintain consistent process, and cover queues
• Contribute to runbooks, process documentation, and small workflow improvements that reduce manual effort

Vendor Fiber Delivery Network Engineer I

• Provide Level 2 technical support for enterprise and data-centre network infrastructure
• Diagnose and resolve network incidents, connectivity issues and service requests
• Troubleshoot routing, switching, firewalls and network issues
• Monitor network infrastructure and respond to alerts and service-impacting events
• Perform approved network configurations, changes, upgrades and hardware replacements
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
• Support incident, problem and change-management processes
• Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
• Maintain accurate network documentation, configuration records and troubleshooting procedures
• Participate in network maintenance, service restoration and continuous improvement activities
• Ensure all work follows established security, operational and change-management standards

Network Engineer II

• Provide Level 2 technical support for enterprise and data-centre network infrastructure
• Diagnose and resolve network incidents, connectivity issues and service requests
• Troubleshoot Layer 1, Layer 2 and Layer 3 network issues, including routing, switching, firewalls and network connectivity
• Monitor network infrastructure and respond to alerts and service-impacting events
• Perform approved network configurations, changes, upgrades and hardware replacements
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
• Support incident, problem and change-management processes
• Coordinate with vendors, service providers and cross-functional infrastructure teams
• Maintain accurate network documentation, configuration records and troubleshooting procedures
• Participate in network maintenance, service restoration and continuous improvement activities
• Follow established security, operational and change-management standards

• Drive transformational AI programs from ideation through deployment
• Plan milestones, manage dependencies, identify risks, and align stakeholders
• Convert strategic AI goals into structured program plans with timelines, owners, success criteria, and go/no-go gates
• Coordinate engineering, operations, and vendor partners and escalate blockers
• Ensure AI solutions support adoption, usability, and operational readiness for field technicians, engineers, and operations teams
• Embed AI governance through validation frameworks, human-in-the-loop checkpoints, and rollback protocols
• Define KPIs such as FTE avoidance, cycle-time reduction, and error-rate improvement
• Report program outcomes to leadership
• Manage shared resource constraints, inter-program dependencies, and external blockers across concurrent initiatives

Technical Deployment Enablement Manager

General

• Support one of Astreya’s key clients
• Troubleshoot and fix desktop/computer hardware and software issues while delivering customer service to end users
• Apply company policies and procedures to resolve a variety of issues
• Follow standard operating, ticketing procedures, and work instructions to image, update, and resolve computer and software application issues for new and existing employees
• Maintain equipment inventory, including processing RMAs and ordering new equipment
• Maintain physical presence at designated service locations and times for employees to pick up computers or receive delivery
• Monitor, update, and maintain tickets in a defined ticketing system
• Respond to tickets, contact users, and plan workload
• Update, track, and escalate tickets to appropriate levels/groups for resolution
• Sign off on closed tickets with users and follow up with end users
• Provide routine software and hardware troubleshooting support
• Support access to corporate network/wireless and applications on the network and over VPN
• Perform other duties as required

Service Desk Specialist II

• Own and maintain the New Build Deployment Tracker for assigned buildings from Cable Ready to Production Ready
• Drive weekly New Build coordination calls
• Track dependencies across multiple network layers
• Integrate construction and network schedules and align multiple schedule sources
• Lead or co-lead New Build calls from cable start for data centers being built
• Post weekly program updates covering risks, milestone achievements, and upcoming dates
• Serve as the bridge between Construction Managers, Deployment Engineers, Connectivity Engineers, and supporting teams
• Influence partners to provide and commit to dates
• Facilitate SEV creation and escalation for schedule risks and blockers
• Coordinate network infrastructure deployment across 2–4 simultaneous sites
• Track hardware delivery SLAs, material logistics, warehouse locations, shipping, and upstream dependencies
• Understand and manage differences between building types
• Monitor and resolve deployment blockers
• Identify schedule risks using SLA back-off calculations and hardware delivery timelines
• Create and manage SEVs for deployment blockers
• Communicate timeline impacts and revised timelines
• Escalate missed cross-functional commitments to leadership
• Contribute to template standardization across building types
• Conduct lessons-learned reviews
• Mentor and train incoming DEMs through reverse shadowing and milestone sessions

Build Deployment Manager

Pricing Analyst

• Support preparation of pricing models, quotations, rate cards, and client proposals
• Gather, organize, and validate pricing inputs including headcount, compensation, utilization, expenses, volumes, and delivery locations
• Assist with Time and Materials, Fixed Price, and volume-based commercial models
• Perform scenario and sensitivity analyses
• Review pricing submissions for accuracy, completeness, and approval alignment
• Maintain documentation of pricing assumptions, approvals, and model changes
• Prepare pricing materials and summaries for internal stakeholder discussions
• Prepare pricing, revenue, cost, and margin analyses from large datasets
• Clean, consolidate, validate, and reconcile data
• Analyze historical pricing and financial data to identify trends and improvement areas
• Support revenue, cost of goods sold, headcount, expense, and gross-margin reporting
• Assist with variance analysis against budgets, forecasts, and pricing assumptions
• Develop and track pricing and financial KPIs
• Prepare analytical summaries for management and stakeholders
• Build, maintain, and improve dashboards and reports using Power BI, Tableau, or similar tools
• Automate recurring reports and manual data processing using Power Query, Excel, SQL, or approved solutions
• Develop standardized scorecards, reporting templates, and executive summaries
• Identify opportunities to simplify reporting and reduce manual work
• Translate stakeholder reporting requirements into dashboards and analytical outputs
• Perform quality checks on automated reports and dashboards
• Use approved AI tools to support research, summarization, process documentation, and workflow improvement
• Validate AI-generated outputs before use in financial models, reports, or decisions
• Follow confidentiality, data security, responsible AI, and client-information requirements
• Support continuous improvement across pricing models, reporting, data management, and team processes
• Collaborate with Sales, Finance, Solution Design, Delivery, and HR
• Communicate data requirements, assumptions, timelines, and outstanding items
• Respond to routine reporting and analytical requests
• Escalate data inconsistencies, missing information, and pricing risks
• Participate in pricing reviews and stakeholder meetings