Field Service Technician I

Astreya

. Respond to IT service tickets using documented procedures and supervision .

Posted 9/17/2026full-timeKirkland • Washington • United StatesMid-LevelSenior💰 $17 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting, deploying, and supporting desktops, laptops, and peripherals, while maintaining accurate documentation and inventory management. Exhibits strong customer service skills and the ability to communicate effectively with users to resolve technical issues.

Highest-signal resume keywords

Windows 10/11 ProficiencyITSM Tools ExperienceAV/VC Systems KnowledgeCompTIA A+ CertificationDevice Imaging and Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesDevice ImagingBasic Networking KnowledgeAsset TrackingAV Equipment SetupSCCM ExperienceMDM Concepts FamiliarityLinux Environment KnowledgeServiceNow ProficiencyJira Experience

Soft Skills

Customer Service OrientationStrong Communication SkillsProblem-Solving AbilityTime ManagementCollaboration Skills

Tools & Technologies

ServiceNowJiraSCCMJAMFZoomGoogle MeetWebex

Certifications & Qualifications

CompTIA A+Google IT Support CertificateNetwork+ITIL FoundationAVIXA CTS

Industry Keywords

IT SupportTechnical SupportInventory ManagementAsset TrackingAV Systems

Tech Stack

Tools & technologies

AndroidDNSiOSITSMJamfLinuxMacOSServiceNow

About the role

Key responsibilities & impact

Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools such as ServiceNow
Follow inventory handling, tagging, and tracking procedures
Escalate unresolved issues appropriately
Provide onsite and remote technical support for desktops, laptops, peripherals, and mobile devices
Troubleshoot and resolve common hardware and software issues
Deliver timely, customer-focused service
Receive, document, prioritize, and close support requests
Escalate complex or unresolved issues according to defined protocols
Assist with or independently perform workstation deployments, device imaging, equipment setup, recovery, re-imaging, and e-waste processes
Label, tag, and track deployed equipment
Maintain and reconcile IT equipment and accessory inventory
Manage device records, check-ins/outs, and stock levels using asset tracking systems
Participate in audits and support hardware shipping and receiving
Check and troubleshoot AV equipment including displays, microphones, and cameras
Set up and tear down conference room technology
Support room readiness and report or resolve AV issues
Follow SOPs and Astreya/client-specific change and incident management protocols
Document resolutions, escalations, and asset updates
Serve as an approachable onsite IT point of contact
Communicate with users to understand issues and set service expectations
Represent Astreya professionally
At Level II, lead or work as the sole onsite technician, coordinate with remote teams/vendors, mentor junior technicians, and share recurring issue trends

Requirements

What you’ll need

Level I requires High School Diploma or GED
Level II requires High School Diploma or GED
Regularly lift and carry up to 50 lbs (22 kg)
Frequent standing, walking, bending, kneeling, crouching, and reaching
Ability to work in tight or awkward spaces
Ability to use hands and fingers to handle, install, or adjust small components and cables
Close vision and ability to focus on a computer screen for extended periods
Knowledge of Windows 10/11, macOS, and basic Linux environments
Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
Familiarity with iOS, Android, and basic MDM concepts
Understanding of AV/VC systems including Zoom, Meet, and Webex
Basic networking knowledge including IP, DNS, DHCP, and connectivity troubleshooting
Proficiency with ITSM/ticketing platforms such as ServiceNow and Jira
Ability to image and deploy devices using SCCM, JAMF, or MDT
Experience with inventory and asset tracking tools
Awareness of IT security best practices and safe equipment handling
Ability to follow SOPs and technical documentation
Preferred: enrollment in IT-related coursework or vocational training
Preferred Level II: Associate’s degree in Information Technology, Computer Science, or a related field
Level II prior experience working independently or at a single-technician site
Certifications listed: CompTIA A+, Google IT Support Certificate, Network+, ITIL Foundation, AVIXA CTS, JAMF, ACSP, or MDM tools
Strong verbal and written communication skills
Excellent customer service orientation and active listening
Effective time management and task prioritization
Strong problem-solving and analytical thinking
Ability to collaborate with teammates and cross-functional teams
Professionalism, reliability, and accountability
Adaptability to changing technologies, priorities, and client environments
Self-motivated with ability to take initiative and follow through
Level II ability to work independently and willingness to mentor peers or junior team members
100% onsite presence during working hours is mandatory
Occasional local travel may be required

Benefits

Comp & perks

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law