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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data center and POP infrastructure management, including installation, maintenance, and testing of telecom/network equipment. Proficient in coordinating with vendors and teams to ensure compliance with standards and quality in operational processes.
Highest-signal resume keywords
Data Center Infrastructure ManagementTelecom/Network Equipment InstallationTelecommunications Testing StandardsRegulatory Compliance ExperienceProject Management Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Center ManagementTelecom Equipment MaintenanceFiber and Copper DistributionEnvironmental ControlsTelecommunications Testing EquipmentSplicing TechniquesNetwork SurveillanceSite SurveyingCard Adds and ReplacementsSoftware Upgrades
Soft Skills
Problem DiagnosisEffective CommunicationTeam MentoringIndependent WorkVendor Coordination
Tools & Technologies
ITSM PlatformSpreadsheetsProject Management ApplicationsAdministrative Software
Certifications & Qualifications
Associate's Degree or Equivalent
Industry Keywords
OSPISPAC/DC Power SystemsRelay Rack ConstructionSONET TestingEthernet Bandwidth TestingLocal Regulatory StandardsConstruction ComplianceNetwork Asset QualityOperational Efficiency
Tech Stack
Tools & technologiesITSMVault
About the role
Key responsibilities & impact- Provide support to assigned locations, including data centers, Points of Presence (POPs), and physical site services
- Coordinate with network teams and local vendors for installation, repair, and maintenance activities
- Deploy physical-layer rack and stack configurations
- Maintain quality standards at assigned data centers and remote POPs
- Perform physical installation, repair, maintenance, and testing activities
- Perform card adds or replacements, software upgrades, and associated testing
- Recommend process improvements affecting network asset quality and operational efficiency
- Provide site survey support for OSP and ISP projects, large space and power projects, and equipment deployments
- Perform site audits and reconcile data discrepancies with Network Surveillance and other groups
- Manage local construction vendors to ensure compliance with MOPs, standards, quality, and cleanliness
- Coordinate with LEC and other technicians to facilitate installation, repair, and maintenance
- Perform site surveys for network builds, augments, or decommissions
- Coordinate site access, equipment staging, and related tasks
- Mentor less experienced team members as needed
- Travel as required
Requirements
What you’ll need- Associate's degree (A.A) or equivalent from two-year college or technical school and 5+ years’ related experience and/or training; or equivalent combination of education and experience
- Experience working with data center and POP infrastructure, including OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
- Experience installing and maintaining telecom/network equipment, including DWDMs, backbone and management routers, IP switches, and optical and digital infrastructure
- Deep understanding of splicing and operating within manhole, vault, or handhole environments
- Experience with telecommunications testing equipment, including microscopes, source and power meters, and OTDRs; experience testing SONET and Ethernet bandwidths
- Extensive knowledge of telecommunications testing standards and procedures, including length, wire-mapping, bit error rate, power, delay, loss, reflectance, and dispersion
- Experience with state and local regulatory standards, procedures, and permitting requirements
- Ability to work effectively with LEC and telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users
- Ability to work independently, diagnose problems, and take appropriate action with minimal supervision
- Proficiency with spreadsheets, workflow and project management applications, and administrative software applications
- Experience working with a Tier-1 ITSM platform
- Ability to perform office-related tasks involving prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
