IT Infrastructure Operations Engineer I

Astreya

. Monitor server and network infrastructure health using monitoring tools and dashboards .

Posted 11/11/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring server and network infrastructure health, performing troubleshooting on Dell PowerEdge servers, and managing incidents through ticketing systems. Proficient in foundational networking concepts and capable of executing operational procedures in a 24x7 support environment.

Highest-signal resume keywords

Server Hardware TroubleshootingNetworking FundamentalsTicketing Systems ManagementDell iDRAC and RAID KnowledgeCisco IOS CLI Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Server Hardware ComponentsTCP/IPDNSDHCPDell iDRACCisco IOS CLIVLAN ConfigurationNetwork MonitoringAutomation ScriptsConfiguration Backup Tools

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTeam Coordination

Tools & Technologies

Monitoring ToolsTicketing SystemsDell OpenManagePXE Boot InfrastructureAnsibleCMDB SystemsDocumentation Platforms

Certifications & Qualifications

CompTIA A+CompTIA Network+CCNA

Industry Keywords

IT Support24x7 Rotational ShiftOperational ProceduresContinuous ImprovementIncident Management

Tech Stack

Tools & technologies

AnsibleDNSiOSLinuxPythonTCP/IP

About the role

Key responsibilities & impact

Monitor server and network infrastructure health using monitoring tools and dashboards
Provide first-level response to service tickets and meet the 2-hour initial response SLA
Perform basic troubleshooting of Dell PowerEdge server hardware using iDRAC and RAID, escalating complex issues to L2 support
Execute routine health checks on Cisco routers and switches
Follow standardized runbooks and operational procedures
Log and document incidents, actions, and resolutions in the ticketing system
Escalate unresolved or complex issues to L2/L3 engineers with comprehensive handover notes
Assist with scheduled reboots, configuration backups, and supervised firmware updates
Participate in shift handover meetings and provide status updates
Coordinate with on-site technicians and vendors for hardware replacement activities
Monitor scheduled maintenance windows and change activities for unexpected impacts
Contribute to continuous improvement of runbooks and documentation

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience with 2+ years in IT support roles
Basic understanding of server hardware components
Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
Familiarity with enterprise infrastructure concepts
Foundational knowledge of ticketing systems, monitoring tools, and remote management interfaces
Exposure to Dell iDRAC or similar BMC tools is advantageous
Strong verbal and written communication skills
Willingness to work in a 24x7 rotational shift environment, including nights, weekends, and holidays
CompTIA A+, Network+, or CCNA certifications are preferred or may be actively pursued
Knowledge of Dell iDRAC, Lifecycle Controller, OpenManage, and RAID/PERC utilities
Familiarity with PXE boot infrastructure, iDRAC Virtual Media, Windows Server, Linux ISOs, hardening, and automation scripts
Knowledge of Cisco IOS CLI, PoE management, VLAN/QoS configuration, network monitoring, and bandwidth/latency testing utilities
Familiarity with Ansible, Python, CMDB systems, configuration backup tools, and documentation/diagramming platforms

Benefits

Comp & perks

24x7 global support team environment
Opportunity to learn and grow technically
Industry certifications such as CompTIA A+, Network+, or CCNA may be pursued (preferred qualification, not a stated compensation benefit)