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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 technical support for enterprise and data-centre network infrastructure, with a strong focus on troubleshooting routing, switching, and firewall issues. Proficient in network monitoring, incident management, and maintaining accurate documentation while adhering to security and operational standards.
Highest-signal resume keywords
RoutingSwitchingFirewallsNetwork MonitoringCCNA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingNetwork ConfigurationIncident ManagementChange ManagementServer Operating SystemsVirtual MachinesContent Delivery NetworksNetwork AutomationDNSEmail
Soft Skills
Effective Communication
Tools & Technologies
Network InfrastructureWireless ControllersService ProvidersCross-Functional Teams
Certifications & Qualifications
CCNACCNPJNCIAJNCISArista ACE
Industry Keywords
Data-Centre OperationsEnterprise Network Operations24x7 Network SupportNetwork DocumentationService Restoration
Tech Stack
Tools & technologiesDNSFirewallsSwitching
About the role
Key responsibilities & impact- Provide Level 2 technical support for enterprise and data-centre network infrastructure
- Diagnose and resolve network incidents, connectivity issues and service requests
- Troubleshoot routing, switching, firewalls and network issues
- Monitor network infrastructure and respond to alerts and service-impacting events
- Perform approved network configurations, changes, upgrades and hardware replacements
- Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
- Support incident, problem and change-management processes
- Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
- Maintain accurate network documentation, configuration records and troubleshooting procedures
- Participate in network maintenance, service restoration and continuous improvement activities
- Ensure all work follows established security, operational and change-management standards
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
- Full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- Industry-recognized networking certification such as CCNA, CCNP, JNCIA/JNCIS, Arista ACE, or equivalent (preferred)
- Experience supporting data-centre, enterprise, or 24×7 network operations environments (preferred)
- Exposure to network automation or scripting (preferred)
- Ability to perform office-related tasks, including prolonged sitting or standing
- Ability to move from place to place within an office environment
- Ability to use a computer
- Ability to communicate effectively