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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 technical support for enterprise network infrastructure, including troubleshooting routing, switching, and firewall issues. Proficient in incident management and maintaining network documentation while ensuring compliance with security and operational standards.
Highest-signal resume keywords
Level 2 Technical SupportRouting and SwitchingNetwork Incident DiagnosisChange Management ProcessesNetwork Documentation Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RoutingSwitchingFirewallsNetwork TroubleshootingServer Operating SystemsWireless ControllersDNSVirtual MachinesContent Delivery NetworksServer Hardware Technologies
Soft Skills
Effective CommunicationRelationship BuildingJudgment in Procedures
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Network InfrastructureService RestorationContinuous ImprovementOperational StandardsChange Management
Tech Stack
Tools & technologiesDNSFirewallsSwitching
About the role
Key responsibilities & impact- Provide Level 2 technical support for enterprise and data-centre network infrastructure
- Diagnose and resolve network incidents, connectivity issues and service requests
- Troubleshoot routing, switching, firewalls and network issues
- Monitor network infrastructure and respond to alerts and service-impacting events
- Perform approved network configurations, changes, upgrades and hardware replacements
- Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
- Support incident, problem and change-management processes
- Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
- Maintain accurate network documentation, configuration records and troubleshooting procedures
- Participate in network maintenance, service restoration and continuous improvement activities
- Ensure all work follows established security, operational and change-management standards
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
- Full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- Ability to build productive internal and external working relationships
- Ability to exercise judgment within defined procedures and practices
- Ability to perform office-related tasks, including prolonged sitting or standing
- Ability to move from place to place within an office environment
- Ability to use a computer
- Ability to communicate effectively