FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 technical support for enterprise network infrastructure, with a strong focus on troubleshooting routing, switching, and firewall issues. Proficient in maintaining network documentation and coordinating with cross-functional teams to ensure service continuity and compliance with operational standards.
Highest-signal resume keywords
Level 2 Technical SupportRouting and SwitchingNetwork Incident DiagnosisChange Management ProcessesNetwork Documentation Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RoutingSwitchingFirewallsNetwork TroubleshootingServer Operating SystemsWireless ControllersDNSVirtual MachinesContent Delivery NetworksServer Hardware Technologies
Soft Skills
Effective Communication
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Network InfrastructureService RestorationContinuous ImprovementOperational StandardsChange Management
Tech Stack
Tools & technologiesDNSFirewallsSwitching
About the role
Key responsibilities & impact- Provide Level 2 technical support for enterprise and data-centre network infrastructure
- Diagnose and resolve network incidents, connectivity issues and service requests
- Troubleshoot routing, switching, firewalls and network issues
- Monitor network infrastructure and respond to alerts and service-impacting events
- Perform approved network configurations, changes, upgrades and hardware replacements
- Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
- Support incident, problem and change-management processes
- Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
- Maintain accurate network documentation, configuration records and troubleshooting procedures
- Participate in network maintenance, service restoration and continuous improvement activities
- Ensure all work follows established security, operational and change-management standards
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
- Full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- Ability to perform office-related tasks, including prolonged sitting or standing
- Ability to move from place to place within an office environment
- Ability to use a computer
- Ability to communicate effectively