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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Level 2 technical support for enterprise and data-centre network infrastructure, with a strong focus on troubleshooting Layer 1, Layer 2, and Layer 3 network issues. Proficient in network monitoring, incident management, and maintaining accurate documentation while adhering to security and operational standards.
Highest-signal resume keywords
RoutingSwitchingNetwork TroubleshootingNetwork AutomationCCNA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Layer 1 TroubleshootingLayer 2 TroubleshootingLayer 3 TroubleshootingNetwork ConfigurationFirewall ManagementDNS ManagementVirtual MachinesContent Delivery NetworksServer Operating SystemsNetwork Documentation
Soft Skills
Effective CommunicationJudgment in ProceduresRelationship Building
Tools & Technologies
Network Monitoring ToolsService Management SoftwareConfiguration Management Tools
Certifications & Qualifications
CCNACCNPJNCIAJNCISArista ACE
Industry Keywords
Data-Centre OperationsEnterprise Network Support24x7 Network OperationsIncident ManagementChange Management
Tech Stack
Tools & technologiesDNSFirewallsSwitching
About the role
Key responsibilities & impact- Provide Level 2 technical support for enterprise and data-centre network infrastructure
- Diagnose and resolve network incidents, connectivity issues and service requests
- Troubleshoot Layer 1, Layer 2 and Layer 3 network issues, including routing, switching, firewalls and network connectivity
- Monitor network infrastructure and respond to alerts and service-impacting events
- Perform approved network configurations, changes, upgrades and hardware replacements
- Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
- Support incident, problem and change-management processes
- Coordinate with vendors, service providers and cross-functional infrastructure teams
- Maintain accurate network documentation, configuration records and troubleshooting procedures
- Participate in network maintenance, service restoration and continuous improvement activities
- Follow established security, operational and change-management standards
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
- Full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
- Familiarity with content delivery networks and internet peering strategies
- Understanding of server hardware technologies relative to content delivery performance and capacity
- Ability to build productive internal and external working relationships
- Ability to exercise judgment within defined procedures and practices
- Ability to perform office-related tasks, including prolonged sitting or standing
- Ability to move from place to place within an office environment
- Ability to use a computer
- Ability to communicate effectively
- Industry-recognized networking certification such as CCNA, CCNP, JNCIA/JNCIS, Arista ACE, or equivalent (preferred)
- Experience supporting data-centre, enterprise, or 24×7 network operations environments (preferred)
- Exposure to network automation or scripting (preferred)